Guest Services Specialist
2 days ago
Job Title: Guest Services Specialist
Estimated Salary: $50,000 - $70,000 per year
Sparrow Italia is a sophisticated Italian restaurant in the heart of London's vibrant Mayfair neighborhood. We are seeking a highly skilled Guest Services Specialist to join our team and provide unparalleled guest experiences.
In this role, you will be responsible for managing reservations, handling guest inquiries, and collaborating with the front-of-house and management teams to deliver exceptional service. The ideal candidate will possess excellent communication skills, a warm and welcoming demeanor, and a strong commitment to hospitality.
Key Responsibilities:
- Guest Interaction: Act as a welcoming ambassador for Sparrow Italia, ensuring every interaction reflects respect and kindness. Handle reservation inquiries with attentiveness and enthusiasm via phone, email, and online booking platforms. Provide personalized recommendations based on guests' preferences, offering insight into the restaurant's menu, ambiance, and special events.
- Reservation Management: Utilize reservation platforms (e.g., OpenTable, SevenRooms) to manage bookings, cancellations, and waitlists efficiently. Monitor and optimize table assignments to maximize guest satisfaction and operational flow. Confirm reservations in a timely manner and communicate policies such as cancellation or late-arrival procedures.
- Communication and Collaboration: Liaise with front-of-house and management teams to ensure a seamless guest experience. Communicate guest feedback, special requirements, or noteworthy details to relevant team members. Maintain an open, solution-oriented mindset when addressing challenges or conflicts.
Qualifications:
- Prior experience in a reservations, concierge, or hospitality role preferred. Strong interpersonal and communication skills, with fluency in English (additional languages are a plus). Proficiency in reservation software (e.g., OpenTable, SevenRooms) and basic office applications. A genuine passion for hospitality and a commitment to providing exceptional guest experiences.
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