Hospitality Guest Services Specialist
3 weeks ago
We are excited to offer a challenging and rewarding opportunity for a talented and ambitious Reservations Agent to join our team. As a key player in our Reservations department, you will play a vital role in ensuring that every guest has an unforgettable experience at our resort. You will be responsible for handling guest inquiries, making reservations, and promoting our services to drive revenue growth and exceed guest expectations.
A successful candidate will possess excellent communication and problem-solving skills, a strong passion for delivering exceptional customer service, and the ability to work independently and collaboratively as part of a high-performing team. You will also be required to stay up-to-date on all resort and amenity offerings, promotions, and campaigns to effectively promote and sell our services to guests.
**Key Responsibilities:**
- Provide exceptional customer service to guests throughout the entire booking process
- Collaborate with other departments to ensure seamless guest experiences and resolve any issues that may arise
- Utilize your knowledge of revenue optimization concepts to identify opportunities for growth and improvement
- Maintain a strong focus on customer satisfaction and retention
**Salary Range: $55,000 - $70,000 per annum**, depending on experience and qualifications.
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Guest Services Associate
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Parking and Guest Experience Specialist
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