Director of Commercial Operations

11 hours ago

Kew Gardens, New York, United States Kuehne+Nagel Full time
Director of Commercial Operations

Are you a seasoned leader with a passion for driving business growth and customer satisfaction? We're seeking a talented Director of Commercial Operations to join our team at Kuehne + Nagel.


Your Role

As the Director of Commercial Operations, you will be responsible for managing regional customer accounts, developing innovative solution strategies, and maximizing sales and profits. You will build strong relationships with clients, represent our company at trade shows and events, and support our corporate strategy.


Your Responsibilities
  • Oversee customer accounts, relationships, and agreements regionally.
  • Create and execute high-level sales strategies with the account growth team.
  • Support client engagement through on-site meetings, reviewing deliverables, and participating in critical meetings.
  • Communicate with senior-level customers to assess satisfaction and manage accounts at risk.
  • Ensure effective allocation of resources for maximum profitability at tradeshows and events.
  • Maintain comprehensive knowledge of competitive products and industry changes, and develop response strategies.
  • Identify new revenue and margin opportunities.
  • Record all client interactions in the CRM system methodically.
  • Guide and mentor on-site representatives in business development.
  • Manage ongoing customer, commercial, platform engineering, and communication issues.
  • Develop business plans for each account, including sales growth, technology, market, competitive, and pricing strategies.
  • Develop yearly budgets to meet growth objectives.
  • Present and participate in quarterly business reviews and submit weekly reports on opportunities and meetings.
  • Coordinate global customer-based activities with other sales organizations.

Your Skills and Experiences
  • 8+ years in the logistics industry, with extensive sales experience to CMOs, CROs, Central Labs, pharmaceutical, biotech, and personalized medicine companies.
  • Baccalaureate degree or equivalent work experience in logistics sales.
  • Knowledge of Dangerous Goods/Restricted Article Regulations.

Why Join Us

At Kuehne + Nagel, we strive to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $95k to $115k. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. We review pay ranges regularly to ensure competitive and fair pay based on industry market data.

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