Customer Service Lead

5 days ago

Windsor Mill, United States Burlington Full time

Customer Service Lead Job Description

Are you a natural leader with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced retail environments and have a knack for inspiring and motivating others? We're seeking a skilled Customer Service Lead to join our team at Burlington, a rapidly growing brand that values workplace diversity and offers a range of training and development opportunities.

Key Responsibilities:

  • Model company core values and Our Burlington philosophy, setting the tone for a positive and professional shopping experience.
  • Drive improvement of friendliness, speed of checkout, and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all customers.
  • Maintain a neat and orderly front-end area, troubleshooting issues with registers and transactions.
  • Coordinate meal and break periods and monitor schedule adherence.

Requirements:

  • Candidates must be able to work a flexible schedule, including early mornings, nights, weekends, and holidays as required.
  • Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

What We Offer:

  • A competitive wage of $16 per hour.
  • Flexible hours and an associate discount.
  • Part-time associates may be eligible for Burlington's benefits package, including medical coverage and a 401(k) plan.
  • Up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law.

About Burlington:

We're a rapidly growing brand that values workplace diversity and offers a range of training and development opportunities. Our store teams work hard and have fun together, making a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

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