Senior User Support Analyst

4 weeks ago


Milwaukee, Wisconsin, United States Johnson Controls Full time
Job Summary:

As a Senior User Support Analyst at Johnson Controls, you will play a crucial role in guiding field employees in the use of BSNA software applications and business processes. Your expertise will help ensure that customer needs are fulfilled, and roadblocks to executing the business are removed.

Key Responsibilities:
  • Provide direct support to the BSNA Field Organization through timely resolution of Support Requests.
  • Maintain steady communication with customers throughout the resolution process and provide detailed direction with assistance from BNSA Business Leadership, where necessary.
  • Work with North America BSNA Business Leadership and other JCI departments to accomplish common, strategic goals.
  • Mentor User Support Associates in learning BSNA business applications and processes and assist in escalation when necessary.
  • Provide input for the development of new tools and processes to aid in the day-to-day success of the business.
  • Assist in User Acceptance Testing for supported applications and assist in the collection of data from various financial systems to support other BSNA Operations team members.
  • Through on-going analysis, identify trends and propose long-term, strategic corrective action by providing input to BSNA Leadership and software programmers.
  • Create supporting documentation for the timely resolution of incoming support requests.
  • Maintain documentation in shared filing system.
  • Assist with development or delivery of training material for the BE-BSNA Operations programs.

What We Offer:
  • Competitive Starting Pay
  • Paid Training
  • Global Advancement Opportunities
  • Company Vehicle (as applicable)
  • Referral Bonuses
  • Comprehensive Benefits
  • Medical/Dental/Vision insurance
  • Health Savings Account (HAS)
  • Life Insurance
  • 401(k) savings plan with company match
  • Short-Term and Long-Term Disability
  • Employee Assistance Program
  • Wellness Program

Johnson Controls is an Equal Employment Opportunity and Affirmative Action Employer:

Johnson Controls is committed to creating a diverse and inclusive work environment. We are an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law.

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