Client Relations Specialist
2 weeks ago
As a leading provider of water solutions, Hall's Culligan has been dedicated to delivering quality drinking water and treatment services for decades. We are committed to enhancing our customer interactions and expanding our reach by offering customized solutions tailored to individual needs, all supported by our exceptional service.
Your Responsibilities:
- Customer Engagement: Address customer inquiries through various communication channels, ensuring a remarkable experience with every interaction.
- Problem Solving: Skillfully manage customer concerns, troubleshoot issues, and provide accurate information to enhance satisfaction.
- Product Knowledge: Acquire a thorough understanding of our offerings to assist customers effectively and provide informed recommendations.
- Issue Resolution: Identify and resolve customer challenges, collaborating with other departments to ensure comprehensive solutions.
- Time Management: Prioritize tasks efficiently to meet both individual and team objectives while maintaining high-quality service.
- Documentation: Maintain accurate records of customer interactions and transactions using our service software.
- Safety Protocols: Ensure a clean and organized workspace while adhering to confidentiality and incident reporting standards.
This position is primarily office-based, requiring the use of computers and multi-line phones. Flexibility in working hours may be necessary to meet business demands.
Ideal Candidate Attributes:
The successful candidate will exhibit empathy and resilience, demonstrating a commitment to understanding customer needs while effectively managing challenging situations. Adaptability to new processes and a positive demeanor are essential.
Technical Skills:
Proficiency in computer and tablet usage is required, with a minimum typing speed of 40 words per minute. Strong communication skills and a collaborative spirit are crucial for success in this role.
Qualifications:
- Experience in customer service is preferred.
- Strong organizational and multitasking abilities.
- Ability to remain composed under pressure.
- Bilingual candidates are encouraged to apply.
Equal Opportunity Employer:
We are committed to fostering a diverse and inclusive workplace.
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