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Client Relations Specialist

2 months ago

Oxnard, California, United States Hall's Culligan Water Full time
About the Role:
As a leader in the provision of drinking water and water treatment solutions, Hall's Culligan has been at the forefront of innovation for decades. We pride ourselves on delivering customized services that cater to the unique requirements of our clientele, all supported by our exceptional Culligan service.

Position Overview:
As a Customer Service Representative (CSR), you will be instrumental in fostering a positive experience for our customers. This position entails responding to inquiries, offering solutions, and ensuring high levels of customer satisfaction. The ideal candidate will possess a genuine passion for customer interaction, strong problem-solving abilities, and effective time management skills.

Why Choose Us:
  • Full-time schedule, Monday through Friday.
  • Competitive hourly wage ranging from $18.50 to $19.50, based on experience.
  • Generous paid time off (PTO) accrual.
  • Comprehensive benefits package, including a 401k with company match after the introductory period.
  • Stable, family-oriented company with numerous opportunities for career advancement.
  • Commitment to employee development and internal promotions.
  • Access to Culligan equipment for personal use at no cost.
Key Responsibilities:

Customer Interaction:
  • Promptly respond to customer inquiries via various communication channels, ensuring an outstanding experience.
  • Accurately address customer concerns, troubleshoot issues, and provide reliable information.
  • Handle both routine and complex inquiries with professionalism.
Product Knowledge:
  • Maintain a thorough understanding of our products and services to effectively assist customers.
  • Provide recommendations and educate customers on our offerings.
Problem Resolution:
  • Identify and resolve customer issues efficiently.
  • Collaborate with other departments to ensure customer concerns are addressed.
Task Management:
  • Prioritize and manage tasks effectively to meet performance goals.
  • Adhere to deadlines while maintaining quality in customer interactions.
Documentation:
  • Accurately record customer interactions and transactions in our service software.
Work Environment:
CSRs operate primarily in an office setting, requiring regular use of computers and multi-line phones. The role may involve occasional evening and weekend hours as business needs dictate.

Ideal Candidate:
The successful candidate will demonstrate empathy and resilience, effectively managing customer concerns while maintaining a positive demeanor. Adaptability to new processes and multitasking capabilities are essential. Proficiency in computer and tablet use, along with strong communication and problem-solving skills, is expected.

Qualifications:
  • Prior experience in customer service is preferred.
  • Experience in collections of past due accounts is required.
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Attention to detail and problem-solving skills.
  • Ability to remain composed under pressure.
  • Bilingual in Spanish is a plus.