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IT Support Specialist
2 months ago
We are seeking a skilled and motivated IT Support Specialist to join our team at The Spice & Tea Exchange. As an IT Support Specialist, you will be responsible for providing technical support to our network of retail stores and internal Corporate Team Members.
Key Responsibilities:- Troubleshoot and resolve helpdesk tickets to include the Retail POS system, credit card terminals, and provide technical support to employees.
- Install, configure, and maintain software, hardware, and networks, including VoIP, cloud-based systems, and local printer installations.
- Monitor system performance and internet connectivity.
- Ensure a secure operating environment to include monitoring uptime of the IT infrastructure.
- Monitor backups to ensure data integrity.
- Create and manage user accounts and system permissions.
- Collaborate with other teams to ensure the seamless operation of IT systems.
- 2-4 years' experience troubleshooting and root cause analysis of network operating systems, hardware, and support.
- 2-4 years' experience resetting POS systems, passwords, and supporting general business operations, ERPLY experience preferred.
- 2-4 years' experience communicating effectively, on both a technical and non-technical level, with appropriate personnel at all levels, as well as with vendors, and franchises.
- Ability to adapt to a rapidly changing systems landscape.
- Windows server administration including Windows 10 support.
- Microsoft Office and Office 365 experience required.
- Strong understanding of network protocols and infrastructure.
- Ability to work independently and manage multiple tasks simultaneously.
- 401k plan + company match.
- Employee product discounts.
- Quarterly "Create & Share," free product gifts.
- Annual "Holiday Bucks" with access to select personalized gifts for yourself or loved ones over the Holidays.
- Paid weekly.
The Spice & Tea Exchange provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The Company prohibits discrimination and harassment of any type.
