Operations Coordinator
4 days ago
Job Summary
We are seeking an experienced Operations Coordinator to provide administrative support within a District or Districts in the areas of operational and hiring support, ordering supplies, and general administrative duties.
Key Responsibilities
- Provide technical support to internal and external customers, utilizing software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents.
- Serve as a single point of contact for technical support, liaising between customers, Technology Services functional areas, management, support groups, and business units.
- Responsible for end-to-end resolution and ownership of customer requests or concerns, closely monitoring requests, communicating with the customer, and delivering solutions with a sense of urgency.
- Provide seasonal hiring support in the HRB Gateway hiring system and administrative support to the District Operations Coordinator, supporting the overall district(s) offices.
- Review and verify invoices and prepares payment in Coupa for the DOC's approval.
- Provide technical support by communicating via phone, email, and chat with internal and external customers requiring assistance or information.
Requirements
- High school diploma or equivalent.
- 1-3 years of administrative experience.
- Customer service experience.
- Demonstrated decision-making, analytical, and problem-solving skills.
- Demonstrated organization, prioritization, and project coordination skills.
- Effectively demonstrate oral, written, and interpersonal communication skills.
About H&R Block
H&R Block's purpose is to provide help and inspire confidence in our clients and communities everywhere. We are a people company first and a tax company second, with a strong and urgent focus on the future.
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