Operations Coordinator

4 days ago


Corpus Christi, Texas, United States H&R Block Full time

Job Summary

We are seeking an experienced Operations Coordinator to provide administrative support within a District or Districts in the areas of operational and hiring support, ordering supplies, and general administrative duties.

Key Responsibilities

  • Provide technical support to internal and external customers, utilizing software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents.
  • Serve as a single point of contact for technical support, liaising between customers, Technology Services functional areas, management, support groups, and business units.
  • Responsible for end-to-end resolution and ownership of customer requests or concerns, closely monitoring requests, communicating with the customer, and delivering solutions with a sense of urgency.
  • Provide seasonal hiring support in the HRB Gateway hiring system and administrative support to the District Operations Coordinator, supporting the overall district(s) offices.
  • Review and verify invoices and prepares payment in Coupa for the DOC's approval.
  • Provide technical support by communicating via phone, email, and chat with internal and external customers requiring assistance or information.

Requirements

  • High school diploma or equivalent.
  • 1-3 years of administrative experience.
  • Customer service experience.
  • Demonstrated decision-making, analytical, and problem-solving skills.
  • Demonstrated organization, prioritization, and project coordination skills.
  • Effectively demonstrate oral, written, and interpersonal communication skills.

About H&R Block

H&R Block's purpose is to provide help and inspire confidence in our clients and communities everywhere. We are a people company first and a tax company second, with a strong and urgent focus on the future.



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