Retail Floor Leader

2 weeks ago


Vienna, Virginia, United States Mango Full time

At Mango, we ignite inspiration and foster unity through our deep-rooted passion for fashion and culture. With a presence in over 115 countries and an extensive online reach, our diverse team comprises individuals from 112 nationalities, with a significant representation of women.

We are currently seeking a Retail Floor Leader to join our vibrant team.

What to Expect in Your Role:

As a key member of our team, you will report directly to the Store Manager and oversee the daily operations of the sales floor. Your primary focus will be on achieving sales objectives while ensuring exceptional customer service. You will collaborate closely with the Visual Merchandiser to display products in an appealing and commercially viable manner, adhering to our brand standards.

Key Responsibilities:

  • Deliver outstanding customer service throughout the store.
  • Ensure the team is knowledgeable about products and key performance metrics.
  • Understand and cater to customer needs to enhance sales opportunities.
  • Organize and delegate tasks effectively among team members.
  • Implement and exceed sales targets consistently.
  • Maintain an attractive and commercially viable store environment.
  • Apply visual merchandising standards according to brand guidelines.
  • Assist in updating merchandising and rotation schedules.

We are looking for a proactive team player who embodies a positive and engaging personality. You should possess excellent communication skills and a strong desire to represent our brand through exceptional customer service and sales achievements. Previous experience in fashion retail is advantageous.

Qualifications:

  • Experience in retail sales is preferred.
  • Sales-driven and goal-oriented mindset.
  • Passion for customer service, styling, and product knowledge.
  • Flexible availability, including weekends and holidays.
  • Positive, energetic, and approachable demeanor.
  • Willingness to proactively engage with customers and understand their shopping needs.
  • Strong time management and communication abilities.
  • Capability to handle multiple priorities and adapt to changing demands.

What Sets Us Apart:

  • Enjoy a 40% discount on all Mango products.
  • Benefit from a comprehensive insurance plan.
  • Participate in a 401(K) Pension Plan.
  • Receive paid holidays and wellness days.
  • Access vacation days and commuter benefits.
  • Earn monthly bonuses and/or commissions.
  • Invest in your growth with extensive training, mentoring, and development programs.
  • Explore international opportunities across 115 markets for personal and professional growth.

Are You Ready?

Join us at Mango and be part of a dynamic team that values creativity, collaboration, and excellence in customer service.



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