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Retail Operations Supervisor

2 months ago

Vienna, West Virginia, United States Pandora Full time

Join Our Team at Pandora:
As a leading global jewellery brand, we empower individuals to express their unique stories through our exquisite products. At Pandora, we believe in fostering a culture of creativity and innovation, where your contributions can make a significant impact.

About the Role:
The Retail Operations Supervisor will embody the essence of the Pandora brand. This position requires a deep commitment to our culture and products, ensuring that every customer interaction is exceptional. You will support the Store Manager in driving the store's success, spending valuable time on the sales floor to engage with customers and collaborate with the team to enhance sales performance.

Your Responsibilities:

  • Foster a vibrant store culture that ignites passion for our brand, enabling team members to shine as outstanding ambassadors.
  • Establish a dynamic selling environment that creates memorable moments, consistently exceeding customer expectations.
  • Uphold our brand philosophy, ensuring every guest interaction reflects our core values and leaves a lasting impression.
  • Embrace challenges and exceed commercial targets, setting new benchmarks for success.
  • Inspire and mentor a team of talented individuals, promoting accountability for both personal and store performance through real-time feedback and guidance.
  • Build a strong network to attract top talent to Pandora during seasonal and regular hiring.
  • Deliver a world-class shopping experience, remaining attentive to clients' needs while implementing effective loss prevention strategies.

Qualifications:
  • Proven track record as a results-driven leader with a minimum of 2 years in a high-performance retail environment.
  • Exceptional communication skills, both written and verbal, with the ability to connect with individuals at all levels.
  • Strong business acumen and analytical skills, demonstrating the ability to achieve positive outcomes.
  • Excellent time management skills, adept at prioritizing tasks and delegating effectively.
  • Proficient in Microsoft Office 365 Suite, KWI, POS systems, and applicant tracking systems.
  • Must be at least 18 years old and able to provide proof of identity and eligibility to work.
  • Willingness to work a flexible schedule, including evenings, weekends, and holidays, with the ability to stand for extended periods.

Our Benefits:
  • Competitive compensation package, including base salary and bonuses, along with a 401K plan to secure your financial future.
  • Comprehensive benefits package, including medical, dental, vision, short/long-term disability, life insurance, anniversary gift cards, and product discounts.
  • Opportunities for growth and development through learning programs, continuous feedback, LinkedIn learning, and tuition reimbursement.
  • Generous PTO package, including vacation, personal, sick days, and paid holidays.

About Pandora:
Pandora designs, manufactures, and markets hand-finished jewellery made from high-quality materials at accessible prices. Our jewellery is available in over 100 countries through 6,800 points of sale, including more than 2,700 concept stores. We are committed to sustainability and aim to be carbon neutral by 2025, using mainly recycled materials in our production processes.