Logistics Operations Coordinator
1 day ago
We are seeking a highly organized and detail-oriented Logistics Operations Coordinator to join our team at Woongjin, INC.
About the Role:
The successful candidate will be responsible for managing daily operations, including booking, tracking, and tracing of cargo (FTL/LTL/AIR), while providing excellent customer service in all aspects from booking to cargo delivery on time. The ideal candidate will have a strong analytical mindset, with excellent problem-solving skills and attention to detail.
Responsibilities:
- Serve as the main contact for customer relations, communicating daily with customers, carriers, and internal staff.
- Manage daily operations, including booking, tracking, and tracing of cargo (FTL/LTL/AIR).
- Analyze service and cost data for actions or recommendations for business improvement.
- Report required for service failure, claim, damage, and any other irregularities.
- Accuracy of data entry into systems.
- Monitor trends and report changes to management.
Qualifications:
- High School Diploma or GED Required; Bachelor Degree Preferred.
- Years of experience in FTL/LTL Transportation dispatching or operations in logistics industry required.
- Korean billing preferred.
- Proficient in MS Office applications such as Excel/PowerPoint/Word/Outlook.
- Self-motivated and works well under pressure with minimal supervision.
- Highly organized with ability to manage multiple shipments, while paying close attention to detail.
- Excellent analytical and problem solving skills.
- Excellent verbal and written communication skills.
- Strong customer service and negotiating skills.
Additional Information:
All your information will be kept confidential according to EEO guidelines.
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