Support Team Associate

3 weeks ago


Thousand Oaks, California, United States la esquina mexican grill Full time

La Esquina Mexican Grill seeks a talented Support Team Associate to join our team. The estimated salary for this role is $48,000 - $58,000 per year.

About the Role

This is a dynamic and engaging opportunity for individuals who thrive in customer-centric environments. As a Support Team Associate, you will be responsible for delivering top-notch customer service, addressing customer complaints, and ensuring seamless customer experiences.

Main Responsibilities
  • Provide assistance to customers via phone, email, and chat
  • Identify customer needs and offer tailored solutions
  • Adhere to company policies and procedures when addressing customer issues
  • Maintain accurate records of customer interactions and feedback
  • Collaborate with colleagues to meet business objectives
Requirements
  • High school diploma/GED required
  • Prior experience in customer support or related field preferred
  • Strong knowledge of customer service principles and practices
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure


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