Customer Service Representative

5 days ago


North Platte, Nebraska, United States H&R Block Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Client Service Professional/Receptionist at our H&R Block franchise location.

Key Responsibilities
  • Provide exceptional customer service to clients, ensuring a personalized and inviting experience.
  • Match clients with the most suitable tax professional for their needs, based on their requirements and preferences.
  • Schedule clients according to their preferred schedule, ensuring a seamless and efficient experience.
  • Ensure all client needs are met during service, both in-person, over the phone, or virtually.
  • Maintain a clean and organized office environment, working collaboratively with team members to achieve this goal.
  • Perform other duties as assigned by management.
Requirements
  • Experience working in a fast-paced environment, with a proven track record of multitasking and prioritizing tasks effectively.
  • Previous experience in a customer service environment, with a strong focus on building relationships and providing exceptional service.
  • Ability to work independently and as part of a team, with strong organizational and time-management skills.
  • Proficiency in using Microsoft Office, with a strong understanding of computer software and technology.
What We Offer

As a Client Service Professional/Receptionist at H&R Block, you will have the opportunity to work in a dynamic and supportive environment, where you can grow and develop your skills and expertise. You will be part of a team that is dedicated to providing exceptional service to our clients, and you will have the opportunity to make a meaningful difference in their lives.



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