Customer Service Representative

2 weeks ago

North Platte, Nebraska, United States TREGO DUGAN AVIATION OF GRAND ISLAND INC Full time
Job Overview

Starting Salary: $18.00 per hour

Position Title: Passenger Service Agent

Job Purpose:

This role is crucial in delivering exceptional customer service to individuals utilizing our charter or customer services. The agent will attentively address customer needs, respond to inquiries with courtesy, and execute necessary transactions efficiently. Additional responsibilities encompass ramp duties, aircraft sanitation, operational tasks, wheelchair assistance, and commissary functions as required.

Key Responsibilities:

  • Manage ticket processing, check-in baggage, oversee carry-on luggage compliance, and allocate seating arrangements.
  • Provide detailed information regarding arrival and departure schedules, boarding protocols, carry-on regulations, and seating configurations.
  • Address denied boarding scenarios, solicit volunteers, and assist customers with accommodations, including hotel, meal, and taxi vouchers when applicable.
  • Ensure adherence to FAA, airline, and airport regulations.
  • Implement safety and security protocols while safeguarding sensitive areas.
  • Assist customers with special requirements, including those needing help with boarding.
  • Transport wheelchair passengers from the ticket counter to the boarding gates and from the gates to baggage services.
  • Exhibit excellent communication abilities.
  • Proficient in reading and writing English; bilingual capabilities are advantageous.
  • Demonstrate the ability to work effectively under time constraints.
  • Availability for varied shifts, including evenings, nights, weekends, and holidays is essential.
  • Maintain a professional appearance and physical fitness.
  • Conduct thorough cleaning and inspection of aircraft.
  • Perform additional duties as assigned.
  • Pass a ten-year background check and pre-employment drug screening.
  • Authorization to work in the U.S. as outlined in the Immigration Act of 1986 is required.
  • Attend mandatory training sessions.

Physical Requirements:

Candidates must be capable of lifting a 70-pound suitcase from ground level to 18 inches and carrying it for distances of up to 25 feet. Physical dexterity is necessary for repetitive tasks, including bending, squatting, kneeling, and twisting, while maintaining these positions for extended periods. Adequate vision and physical ability to perform essential job functions are required.

Work Environment:

This position involves working both indoors and outdoors, with exposure to varying weather conditions, dust, and pollen. Employees may encounter mechanical, electrical, chemical, and other safety hazards associated with aircraft and equipment. The role may also involve exposure to loud noises, strong odors, fumes, and limited lighting, particularly during night shifts, as well as potential health risks related to aircraft lavatory maintenance.

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