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Customer Service Ambassador
2 months ago
About Us
Allstate Insurance Agency - Donna O'Sullivan is a leading provider of insurance solutions, dedicated to helping individuals and families protect their assets and achieve their financial goals.
Job Summary
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our agency, you will be responsible for delivering exceptional customer service, building strong relationships with our clients, and driving business growth through effective marketing and lead acquisition strategies.
Key Responsibilities
- Customer Service: Provide timely and professional assistance to customers, addressing their inquiries, concerns, and needs in a courteous and empathetic manner.
- Account Management: Manage customer accounts, ensuring accurate and up-to-date information, and making changes to policies as needed.
- Marketing and Lead Acquisition: Develop and implement marketing strategies to attract new customers and grow our business, including lead generation and conversion.
- Team Collaboration: Work closely with our team to achieve business objectives, share knowledge, and provide support as needed.
Requirements
- Excellent Communication Skills: Possess strong verbal and written communication skills, with the ability to effectively interact with customers, colleagues, and management.
- Insurance Knowledge: Have a basic understanding of insurance products and services, with a willingness to learn and develop expertise.
- Organizational Skills: Demonstrate strong organizational skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines.
- Leadership Skills: Exhibit strong leadership skills, with the ability to motivate and guide colleagues to achieve business objectives.
What We Offer
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.