Chief Information Officer

3 days ago

Jacksonville, Florida, United States Wounded Warrior Project Full time
Job Summary

The Wounded Warrior Project (WWP) is seeking a highly skilled and experienced Chief Information Officer (CIO) to lead its technology strategy and implementation. The successful candidate will be responsible for overseeing the organization's IT department, ensuring the efficient and effective delivery of IT services and systems to support company operations and objectives.

Key Responsibilities
  • Develop and execute a comprehensive IT strategy aligned with organizational goals.
  • Lead the optimization of the CRM platform, self-service data & analytics capabilities, and advancing the underlying infrastructure to support digital systems.
  • Partner with leadership and collaborate across departments to drive digital transformation, fostering data-driven decision making through data strategy and governance.
  • Oversee IT staff, projects, and budget with a focus on efficiency, effectiveness, and continuous improvement.
  • Work strategically and diligently to protect critical WWP data assets related to donor and warrior information that exists within WWP and supplier systems.
  • Participate and provide updates on strategic IT initiatives and challenges to the Board of Directors on a quarterly cadence-with strong collaboration of the C-Suite leaders.
  • Work persistently with a charitable mindset to leverage WWP brand and partners to deliver solutions in the most efficient and effective manner possible to maximize ROI of our donor dollars.
  • Work closely with the WWP audit and compliance teams to perform security audits and penetration tests for critical 3rd party suppliers and report outcomes, remediation efforts, and status to the Board of Directors and Audit, Risk and Compliance committee.
  • Proactively evaluate security and risk management, addressing potential vulnerabilities in both cloud and productivity environments.
  • Lead large-scale technology implementations, ensuring successful execution from both a technical and an organizational adoption standpoint. Drive user readiness and change management processes to maximize technology utilization and ROI.
  • Build and manage a data-intensive environment with the understanding of what data sets, dashboards, and tools are appropriate for different areas and levels of the organization.
  • Develop a compelling IT vision that aligns with and propels WWP's growth strategy. Craft comprehensive roadmaps that bridge the gap between technology and business initiatives for successful implementation.
  • Set ambitious goals and drive measurable improvements in IT performance. Make data-driven decisions, considering potential risks and long-term impact, while acting with integrity and transparency to prioritize WWP's best interests.
  • Navigate effectively through ambiguity and complex situations with clear communication and adaptability. Deliver projects on time and within budget, fostering a results-oriented IT culture.
  • Build and cultivate a high-performing IT team through talent acquisition, effective delegation, and performance management.
  • Drive thought leadership and stay abreast of the latest tools, systems, and technologies across the industry.
Requirements
  • 15 years in a senior IT role.
  • 10 years of experience in IT management, with a track record of success in strategic planning, execution, and IT leadership.
  • 10 years of demonstrated leadership and people management experience and skills, with a track record of successfully leading and developing high-performing teams.
Preferences
  • 5 years of experience working within the non-profit sector.
  • Proficiency in modern business applications including but not limited to Salesforce CRM, Salesforce Marketing Cloud, Workday, Microsoft Great Plains, and Microsoft Office 365.

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