Banking Professional III

2 months ago


Miami FL USA, United States Amerantbank Full time
About the Role

Amerant Bank is seeking a highly skilled Banking Professional III to join our team. As a key member of our retail banking team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and ensuring operational excellence.

Key Responsibilities
  • Operational Excellence:
    • Process a wide range of financial transactions, including deposits, withdrawals, check cashing, and cashier's checks.
    • Research and resolve issues related to end-of-day banking center balancing.
    • Manage the day-to-day operation of the ATM, cash recycler, drive-thru, and night drop.
    • Open new accounts and perform maintenance transactions on the Bank's platform system, including debit card issuance and ongoing maintenance.
    • Review customer account activity to ensure compliance with the Bank Secrecy Act.
    • Originate new credit requests and respond to loan-related inquiries.
    • Follow Bank policies and procedures, as well as legal and regulatory requirements.
  • Customer Service:
    • Act as a customer advocate to ensure we meet the needs of our customers and prospects.
    • Resolve customer problems and follow up to ensure customer expectations are met.
    • Deliver exceptional customer service to all current and prospective customers.
  • Business Development:
    • Consistently meet or exceed sales goals as defined by management.
    • Achieve outbound conversation expectations as defined by management.
    • Acquire, retain, and expand new and existing customer relationships by providing a positive new account experience.
    • Take an active role in educating customers on other banking channels to meet their needs.
    • Responsible for learning and maintaining knowledge of Bank's products and services.
    Requirements
    • 3 years of experience in a bank sales and service environment or equivalent experience.
    • Basic report writing ability, organizational skills, telephone skills.
    • Previous experience with Outlook, Internet, and MS Office skills, including MS Word Advanced, MS Excel Advanced, and MS PowerPoint Level II.
    • NMLS registration and FBI Criminal Background and credit checks.


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