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Hotel Operations Supervisor

2 months ago

Seattle, Washington, United States Marriott International Inc Full time
Job Overview

POSITION SUMMARY
  • Eligible for Bonus
Facilitates the effective management of all operational aspects within the hotel departments, which may encompass Front Desk, Business Services, Wellness Facilities, Housekeeping, Culinary Services, and Maintenance. Aims to consistently enhance guest and employee satisfaction while optimizing departmental financial outcomes. Ensures adherence to established standards and protocols. Guides specific teams while contributing to the achievement of property objectives.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years of experience in guest services, front desk, housekeeping, or a related field.

OR

• Associate degree from an accredited institution in Hotel Management, Hospitality, Business Administration, or a related discipline; 2 years of experience in guest services, front desk, housekeeping, or a related field.

CORE WORK ACTIVITIES

Supporting the Operations Team

• Ensures that objectives are communicated to the team concerning guest engagement and productivity.

• Analyzes employee and guest satisfaction metrics and devises strategies to address areas for improvement while leveraging strengths.

• Aids in ensuring the team possesses the skills necessary to meet expectations.

• Exemplifies leadership by demonstrating confidence, energy, and enthusiasm.

• Guides team members in understanding and exceeding the evolving needs and expectations of guests.

Supporting Property Operations Functions

• Implements property-specific recovery strategies.

• Publishes guest satisfaction results promptly, including all feedback forms and communications.

• Proactively addresses employee concerns.

• Maintains professionalism and courtesy towards employees consistently.

• Communicates and updates all objectives and results with team members.

• Conducts semiannual one-on-one meetings with staff.

• Assists in scheduling against guest and occupancy goals.

• Performs essential job functions as required.

Managing and Monitoring Guest Experience Activities

• Provides exceptional customer service by being accessible and approachable to all guests.

• Takes proactive measures when addressing guest concerns.

• Maintains professionalism and courtesy towards guests at all times.

• Responds promptly to requests from the customer service department.

• Ensures all team members meet or exceed hospitality standards.

Assisting in Profitability Management

• Aids in conducting the annual Quality audit with the General Manager and Regional Director.

• Ensures a robust key control system is implemented.

• Understands financial reports, sales data, and other performance metrics.

Conducting Human Resources Activities

• Participates in the interview process and assists in hiring decisions.

• Receives hiring recommendations from team leaders.

• Ensures comprehensive orientations for new team members are conducted promptly.

The hourly pay range for this position is $26.44 to $29.33. Additionally, this role is eligible for an annual bonus. Benefits include medical, dental, vision coverage, flexible spending accounts, life insurance, disability insurance, accident insurance, adoption reimbursement, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance programs, and childcare discounts. Benefits are subject to terms and conditions, including eligibility, enrollment, waiting periods, contribution limits, and exclusions. Employees will accrue PTO for every hour worked and are eligible for a minimum of 7 holidays annually.

Marriott International is an equal opportunity employer, committed to building a diverse workforce and fostering an inclusive, people-first culture. We uphold non-discrimination principles on any protected basis, including disability and veteran status, or any other basis covered under applicable law.

About the Team

At Courtyard, we are dedicated to meeting the needs of travelers everywhere. This commitment inspired us to create the first hotel specifically designed for business travelers, and it continues to drive the Courtyard experience today, empowering our guests regardless of their travel purpose. We seek individuals who are passionate about delivering exceptional guest experiences, enjoy being part of a dynamic team, and are eager to learn and improve while having fun.

By joining Courtyard, you become part of a diverse portfolio of brands under Marriott International. Be where you can excel, begin your journey, belong to an extraordinary global team, and become the best version of yourself.