Maintenance Manager

2 days ago

Butler, Pennsylvania, United States OCF Realty Full time
{"title": "Maintenance Manager", "description": "Key Responsibilities

As a Maintenance Manager at OCF Realty, you will be responsible for overseeing the timely resolution of tenant-submitted maintenance requests across a diverse portfolio of residential properties. Your key responsibilities will include:

  • Utilizing Appfolio software to efficiently manage and track all maintenance requests.
  • Taking a proactive diagnostic approach, pushing for photos and details, and calling tenants to gather as much information as possible for an accurate assessment.
  • Visiting the property when repairs are not obvious or when uncertainty arises to reduce the possibility of misdiagnosing and assigning the wrong technician.
  • Coordinating with in-house maintenance technicians and third-party vendors to prioritize and schedule repairs based on urgency and severity.
  • Organizing the schedule of in-house maintenance technicians effectively, grouping repairs together geographically to minimize travel and create synergy.
  • Providing real-time updates to tenants regarding the status of their maintenance requests and conducting follow-ups with tenants after repairs to ensure satisfaction with the resolution.
  • Analyzing recurring maintenance issues and collaborating with the maintenance team to develop proactive solutions.
  • Collaborating with property owners to gain approval for necessary repairs, maintenance projects, and capital improvements.
  • Ensuring vendors adhere to contractual agreements, deliver high-quality services, and represent the owners' best interests.
  • Closing work orders according to established procedures, ensuring consistency and timeliness.
  • Conducting regular property inspections to assess the overall condition and identify maintenance needs, providing regular property condition reports to owners, and outlining observations, recommended actions, and progress on identified issues.
  • Participating in scheduled portfolio calls with property owners to discuss property health, ongoing maintenance projects, completed repairs, and emerging issues.
  • Managing all building-wide communication with tenants, informing them of important notices and updates regarding the property.
  • Coordinating key access to vendors & technicians performing scheduled repairs, using the AssetPanda inventory system to track and monitor keys across your property group.
Requirements

To be successful in this role, you will need:

  • 3 years prior experience working in Property Management.
  • 2+ years prior experience in a demanding role managing emails, databases, and time-sensitive tasks.
  • A keen eye for spotting and diagnosing maintenance issues, and the ability to quantify the problem.
  • General knowledge of maintenance processes and methods such as repairs of HVAC, plumbing, appliances, and electrical equipment.
  • The ability to provide excellent customer service while working under pressure.
  • The ability to maintain a positive, productive relationship with contractors and tenants.
What We Offer

We offer a competitive salary of $55,000-$65,000 commensurate with experience, as well as a comprehensive benefits package that includes paid time off, medical and dental insurance, and 401k matching.

", "lang_code": "en-US"}

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