Night Auditor Role for Miami Lakes Hotel

1 week ago


Fort Wayne, Indiana, United States The Graham Companies Full time
Job Overview

We are seeking a detail-oriented Night Auditor to join our team at The Graham Companies in Miami Lakes. This role is perfect for individuals who enjoy working in a fast-paced environment and have excellent communication skills.

Responsibilities
  • Balancing accounts from the day shift with precision and accuracy.
  • Providing exceptional customer service by managing front desk activities, handling guest check-ins and check-outs, and ensuring customer satisfaction.
  • Scheduling wake-up calls and other concierge activities according to guest preferences.
  • Handling customer requests and complaints, directing other employees or departments as needed.
  • Creating invoices, bills, and checks for vendors, employees, and contractors.
  • Updating all official documentation pertaining to the role.
  • Ensuring end-of-day activities have been successfully executed by employees in all departments.
  • Answering calls and queries related to potential bookings.
Requirements
  • A high school diploma is preferred.
  • Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing, and billing.
  • Strong customer service skills and ability to interact with individuals at all levels of the company.
  • OPERA knowledge is a plus.
  • Clear and professional written, oral, and interpersonal communication skills.
  • Ability to work in a fast-paced environment, juggling multiple competing tasks, establishing priorities, and meeting deadlines.
  • Attention to detail in composing, typing, and proofing materials.
  • Ability to conduct research and work with minimal supervision.
  • Excellent organizational and time management skills, with the ability to multi-task and follow through.
  • Bi-lingual (English/Spanish) is a plus.
Salary Information

The estimated annual salary for this position is $45,000 - $55,000, depending on experience.



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