Pharmacy Operations Lead Representative
1 month ago
Job Summary
We are seeking a highly skilled Pharmacy Operations Lead Representative to join our team at The Cigna Group. As a key member of our pharmacy operations team, you will be responsible for ensuring the efficient distribution of workload and monitoring of workflow for members of your assigned area.
Key Responsibilities
- Ensure timely and accurate completion of assigned work by distributing workload and monitoring workflow for your team.
- Serve as a resource to your supervisor and backup to cell owners and team members, demonstrating leadership qualities consistent with Cigna's values.
- Effectively manage issues impacting productivity, offering solutions, collaborating with others, and communicating status and escalating as needed.
- Assist in ensuring that established policies and standard operating procedures are followed, and individual and team goals for productivity and quality are met or exceeded.
- Develop, document, and update policies and procedures for coordinators, including training and validation material, and assist in training and validating automation staff.
- Other duties as assigned.
Requirements
- High school diploma or equivalent required.
- Experience leading people or a team in a warehouse setting is strongly preferred.
- Knowledge of standard concepts, practices, and procedures within dispensing pharmacy.
- Experience troubleshooting problems in a pharmacy dispensing environment is preferred.
- Strong attention to detail with good organizational skills.
- Good verbal and written communication skills.
- Willingness to work a flexible schedule when needed and ability to stand for the full shift.
- Ability to adapt in a dynamic work environment, learn quickly, troubleshoot problems, and make decisions.
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