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Computer Systems Administrator

2 months ago

Amherst, Massachusetts, United States UMass Amherst Full time
About UMass Amherst

UMass Amherst is a leading public research university offering a wide range of undergraduate, graduate, and professional degrees. Located in the scenic Pioneer Valley of Western Massachusetts, the university provides a rich cultural environment in a picturesque setting close to major urban centers.

Job Summary

The Computer Systems Administrator will play a critical role in implementing and supporting policy decisions, representing CNS and both departments in appropriate meetings and projects. This individual will be responsible for supporting research, teaching, and administrative network-attached workstations, stand-alone computers, peripherals, hardware, software, and all network connections.

Key Responsibilities
  • Support and maintain multiple Linux, Windows, and Mac servers running various services, including file sharing, LDAP, logging, and databases.
  • Create and maintain programming support of and documentation for appropriate systems.
  • Develop applications, including systems and services, as needed for research groups, faculty, and administrative and educational staff to meet research, administrative, and teaching needs.
  • Provide programming support to Macintosh, Windows, and Linux workstations used for research and teaching activities of faculty and research staff.
  • Design, install, configure, and support hardware and software on relevant systems.
  • Configure and administer security systems, install timely security-related upgrades, and monitor networks and scan computer systems to detect incorrectly configured systems or network attacks.
  • Independently analyze and respond to requests for assistance with complex computer problems in Windows, Macintosh, and Linux systems.
  • Diagnose and repair hardware and software issues, or refer the repair to other resources as appropriate.
  • Train and supervise 1-3 students to assist with desktop and software support.
  • Provide advanced technical support through configuration and maintenance of the Computer Resource Center teaching laboratory and other teaching lab laptops.
  • Work cooperatively with CNS and University network technical staff, contribute knowledge of, and provide technical support for the deployment and migration of new network technologies in an active research environment.
  • Coordinate all technology purchases for the departments, coordinating with the appropriate procurement staff in the departments.
  • Facilitate installation of all equipment startups and ensure necessary operations.
  • Continually investigate new technologies to provide technical support for an active research/teaching environment.
  • Proactively collaborate with research groups, teaching faculty, and administrative offices on how to incorporate emerging new technologies to improve efficiency or resolve ongoing issues.
  • Ensure that the Departments comply with applicable state and federal laws and regulations, and University policies and procedures.
  • Keep current and make recommendations to the College and IT for needed resources to maintain compliance.
  • Provide initial response to information security breaches, implement preventative procedures to mitigate risks.
  • Regularly conduct a needs assessment regarding available information technology, University infrastructure to support technology (wireless and wired access), data security, hardware and software, inventory of technology, hardware and software, and make recommendations to the Department Heads (& CNS as appropriate) regarding maintenance, purchase, and relocation/disposal of equipment.
  • Perform additional related duties as required.
Requirements
  • High school diploma (or equivalent) and more than ten (10) years of experience with modern, multi-user OS systems management for multiple users in a networked computer environment.
  • Demonstrated experience configuring and supporting Windows (all versions) and Macintosh operating systems and managing computers using the Solaris and/or Unix/Linux operating systems.
  • Experience with network switches and an understanding of network topology, including VLANs.
  • Extensive knowledge of computer network protocols such as TCP/IP.
  • Ability to work independently to organize multiple tasks and set priorities for action, take initiative, be creative, achieve goals in a timely manner, and operate with self-direction in a fast-paced and changing environment.
  • Excellent interpersonal and communication skills.
  • Ability to interact effectively and work productively with a diverse population of faculty, staff, and students, with a history of establishing and maintaining positive working relationships.
  • Ability to formulate plans, prioritize goals, collaborate, work with and develop deadlines, and implement and manage multiple long and short-term IT projects simultaneously while maintaining high standards of accuracy and quality for the Departments and for a multiple customer/user base.
  • Ability to design and develop clear instructional materials and communicate with patience and clarity technical concepts to a non-technical audience, including individuals and cross-functional teams with diverse backgrounds and experience.
  • Ability to complete any assigned trainings by their supervisor, Department, College, or University.
  • Understands responsibilities with respect to conflicts of interest and performs in ways consistent both with law and with University policy.
Preferred Qualifications
  • Previous experience working in an academic environment.
  • Knowledge of Windows and Mac management solutions like JAMF and KACE.
  • Knowledge of computer and network hardware and cabling.
  • Knowledge of PERL, Python, PHP, and/or C programming language.
Work Environment

Typical office environment.

Ability to lift and manipulate moderately heavy objects such as CPUs and computer monitors.

Ability to climb 6-12 foot ladders.

Willingness to work in teaching and research labs where hazardous materials or conditions are present.

Ability to successfully complete appropriate EH&S safety training.

Work Schedule

Typically, Monday - Friday, 8:30 am - 5:00 pm.

Required to work some nights and/or weekends.

Ability to be on-call as needed for emergencies.