Director of People

4 days ago

Portland, Oregon, United States Sage Hospitality Full time
Job Overview

The Director of People & Culture will lead the development and implementation of a comprehensive talent management plan that aligns with the strategic and operational needs of the business. This role will oversee all aspects of People Resource (PR) supporting activities for the property, balancing, supporting, and addressing challenges and opportunities.

Talent Management
  • Plan, develop, coordinate, and direct the People Resource function at the property to retain, develop, and motivate associates in an effective manner, in accordance with policies and procedures, and federal, state, and local laws and regulations, while limiting liabilities and promoting a safe, fair, positive work environment.
  • Plan and manage the recruitment, interviewing, hiring, and orientation processes to maintain staffing levels with qualified individuals, while complying with SOPs, federal, state, and local laws and regulations.
  • Oversee adherence to performance management, including monitoring performance evaluations to ensure they are completed and submitted on a timely basis, facilitate development and monitoring of associate performance improvement plans.

Training
  • Assess needs, plan, implement, and coordinate management, hourly, and supervisory training programs, including company core training and brand required training programs, to develop quality managers and associates and limit hotel liability.

Associate Relations
  • Counsel and train managers on associate relations issues, resolve associate grievances, conduct management exit interviews, and examine all exit interviews for trends.
  • Implement various associate relations programs to maintain a pro-associate environment that ultimately limits turnover and facilitates high associate engagement and limits turnover.
  • Formulate budgets for associate relations, associate training, and recruitment advertising, as well as wages and benefits for human resource staff, for the budgeted time frame.
  • Manage expenses for people resource-related areas and execute financial management when required.
  • Supervise People Resource operations in the hotel to develop, empower, coach, and counsel, conduct performance and salary reviews, resolve problems, provide open communication, discipline, and terminate as appropriate.
  • Ensure all associate relations activities are administered consistently and in a timely manner.

Strategic Management
  • Responsible for the short and long-term planning and the daily operations of the People Resources department.
  • Develops and recommends the hotel's People Resource objectives.
  • Participates in total management as a member of the Hotel Executive Committee.
  • Positions the property as the 'preferred employer' in the area.
  • Notifies the General Manager and/or Divisional Director of People Resources of any potential liability and proposes proper course of action to prevent the hotel from incurring any such liability.

Total Rewards
  • Survey, recommend, implement, and manage an hourly wage program and administer the management salary program within the corporate policies and procedures and maintain compliance with federal, state, and local laws and regulations.
  • Survey, implement, communicate, and administer the benefit program in compliance with corporate procedures to aid and retain associates. Propose enhancements to the proper authority for approval before implementation.

Risk/Safety/Security
  • Ensure accident/loss prevention and security policies are followed.
  • Align safety standards with corporate SOPs and set appropriate property-specific standards.

Compliance
  • Ensure compliance with corporate SOPs and procedures along with state, federal, and local laws and regulations as they pertain to every facet of people Resources/Associate-related functions.
  • Ensure compliance with brand standards.
  • Ensure proper maintenance of associate records, files, and human resources office systems. Manage the compilation and analyze various corporate reports and property reports to provide management with accurate information and comply with corporate policies and procedures as well as government laws and regulations.
  • If applicable, ensure complete compliance with all negotiated union contract terms and reporting requirements.

Qualifications
  • Four-year college degree or equivalent experience/education preferred.
  • Four to five years of employment in human resources or a related field.
  • Proven successful implementation of people resource processes.
  • Union experiences a plus.

Knowledge/Skills
  • Superior communication skills.
  • Manage ideas and decision-making with creativity and innovation.
  • Proven ability to negotiate, convince, sell, and influence professionals and/or guests.
  • Bi-lingual fluency preferred.
  • Must be hospitality-oriented.
  • Must possess the ability to work under pressure.
  • Strong skill at completing multiple tasks simultaneously.
  • Ability to work both strategically and tactically in a fast-paced high-energy environment.
  • Excellent hearing required to discern/resolve employee complaints, issues, and participation in meetings for feedback.
  • Excellent vision required - 100% in review preparation of all documentation - applications, write-ups, reviews.
  • Excellent speech communication skills required for communicating benefits policy, provide testimony training.
  • Excellent comprehension and literacy required for review and preparation of all documentation.

Physical Demands
  • Lifting/pushing/pulling/carrying - approximately 5%. Bending/kneeling - to get files - 5% annually.
  • Mobility - 40% of a 10-hour day is spent around the hotel. Continuous standing - during training and lobby lizard duty.
  • No climbing required. Driving - occasionally to attend hearings and recruitment activities.

Environment
95% indoor office Sage Hospitality

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