Radiology Reading Room Associate
3 weeks ago
Intern U is seeking a highly motivated and detail-oriented Radiology Reading Room Associate to join our team in Center City Philadelphia.
This role is a key component to the Radiology Department, instrumental in the patient experience and helping the Radiologist maintain a smooth and efficient workflow.
Job Responsibilities:- Greet and check-in patients arriving for medical imaging procedures
- Take phone calls from patients requesting imaging records
- Prepare the requests for pick-up or mail-out
- Ensure all forms required for release of medical records are completed before releasing imaging records
- Upload medical imaging studies performed at outside healthcare facilities for patients
- Create required orders in the EHR system
- Triage phone calls to the reading room
- Report critical results to appropriate providers
- Complete communication within the appropriate SLA (Service Level Agreement)
- Document the communication in the appropriate systems
- Manage the Follow-up worklist
- Contact providers regarding exams that have follow-ups due in the given time frame
- Document the communication in the appropriate systems
- Track the resolution of the follow-ups
- Manage patient worklists for treatment and educational conferences
- Load patient images appropriate groups for weekly patient review conferences
- Import images and reports from outside healthcare providers
- Transfer images and reports to other healthcare providers
- Ensure proper documentation is received for release of images and record in patient's chart
- Assist with legal requests
- De-identify imaging for research studies
- Monitor work queues for failed automated faxes communicating results reports
- Contact provider for correct fax number and resend fax
- Document communication
- Open ticket to have fax number updated
- Good verbal and communication skills
- Accurate documentation skills
- Ability to read and correctly pronounce medical terminology
- Excellent phone etiquette
- Good computer skills to understand, navigate, and enter data on multiple IT systems and Radiology-centric systems
- Ability to multitask and handle acute, stressful and busy periods
- Task completion with accuracy is critical
- Ability to work in stressful situations
- Ability to function efficiently and professionally with minimum supervision
- Ability to quickly learn new procedures
- Strong computer skills
- Strong customer service skills
- Ability to display compassion and empathy
- Associates/Bachelors degree in related field
Multiple open shifts
Intern U offers a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for healthcare, we encourage you to apply for this exciting opportunity.
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Radiology Reading Room Associate
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