Customer Service Team Lead

3 weeks ago


Sterling Heights, Michigan, United States Food Lion Full time

**Job Title:** Customer Service Team Lead
**Estimated Salary:** $40,000 - $55,000 per year

**Company Overview:** At Food Lion, we are committed to delivering an exceptional shopping experience to our customers. With over 82,000 associates serving more than 10 million customers weekly, we strive to make a positive impact on the communities we serve.

**Job Description:** As a Customer Service Team Lead, you will play a critical role in ensuring that our customers receive outstanding service and support. You will be responsible for managing the day-to-day operations of the front end, including supervising cashiers, maintaining accurate inventory levels, and promoting a positive shopping environment.

  • Lead and motivate a team of cashiers and other front-end associates to deliver exceptional customer service
  • Monitor and maintain accurate inventory levels, including stockroom organization and shelf maintenance
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with the management team to achieve business objectives and resolve operational issues

**Required Skills and Qualifications:**
• High school diploma or equivalent required
• 1+ years of retail experience, preferably in customer-facing roles
• Excellent communication, leadership, and problem-solving skills
• Ability to work effectively in a fast-paced environment and prioritize tasks efficiently
• Proficiency in basic math skills and accuracy with handling cash and operating a point-of-sale system



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