Customer Relations Specialist
2 weeks ago
Develop and sustain customer connections while managing orders and releases. Act as a liaison between external sales, clients, and the division.
ESSENTIAL JOB FUNCTIONS
- Ensure precise customer backlog management.
- Oversee customer purchase orders and releases.
- Act as the customer's advocate.
- Address customer conflicts in a professional and clear manner.
- Provide timely updates to customers.
- Collaborate with Engineering to deliver accurate Request for Quotes.
- Examine Purchase Orders for accuracy against quotes and forward to the Supply Chain team promptly.
- Coordinate with Quality to fulfill customer requests for PPAPs, ISIRs, or specific certifications and labeling.
- Work with accounting to process customer credit requests, verifying their validity and accuracy, providing parts pricing, and obtaining export details for shipments.
- Strong proficiency in a Windows environment, including Microsoft Office.
- Experience with ERP systems.
- Data entry proficiency.
- Conflict resolution capabilities.
- Organizational skills with excellent prioritization abilities.
- Outstanding communication skills for collaboration with customers and cross-functional teams.
- Adept at multitasking, meeting deadlines, and thriving in a fast-paced environment.
- Effective written and verbal communication skills with a solid understanding of information organization.
- Strong analytical skills and material knowledge.
- Robust troubleshooting and problem-solving skills.
MW Industries, Inc. is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Customer Relations Specialist
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Logansport, Indiana, United States MW Industries Full timeJOB SUMMARY Develop and sustain customer connections while managing orders and releases. Act as a liaison between external sales, clients, and the division. ESSENTIAL JOB FUNCTIONSEnsure precise customer backlog management.Oversee customer purchase orders and releases.Serve as the representative voice for the customer.Address customer conflicts with clarity...
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Customer Relations Specialist
2 weeks ago
Logansport, Indiana, United States MW Industries Full timeJOB SUMMARY Develop and sustain customer relationships while managing orders and releases. Act as a liaison between external sales, clients, and the organization. ESSENTIAL JOB FUNCTIONSEnsure precise management of customer backlog.Oversee customer purchase orders and releases.Act as the customer's advocate.Address conflicts with clients in a professional...
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