Client Services Coordinator

2 weeks ago


Crystal Lake, Illinois, United States Home Instead Senior Care Full time
Job Title: Client Services Admin

Job Summary:

The Client Services Admin will perform a variety of administrative tasks to support the care team, including engaging with new clients, communicating changes in condition, and providing support to care professionals. This role will also involve conducting new care professional orientations, encouraging attendance at training classes, and providing personal skills training in clients' homes.

Key Responsibilities:

  • Engage with new clients to ensure quality care as directed by the client care team.
  • Communicate changes in condition to the client care team.
  • Conduct new care professional orientations.
  • Encourage and remind care professionals to attend training classes.
  • Provide personal skills training for care professionals in clients' homes as needed.
  • Perform shadow opportunities to new care professionals.
  • Offer feedback to the key player regarding new care professional progress/needs.
  • Perform care professional introductions for new care professionals and outros as needed using the client/care professional introduction checklist.
  • Participate in planning and executing care professional meetings.
  • Assist with monthly newsletters.
  • Care professional focus group participation and support.
  • Be a resource/mentor for other care professionals.
  • Celebrate care professional milestones.

Requirements:

  • Ability to lift, push or pull up to 25lbs.
  • Ability to bend, twist, stoop, kneel and reach.
  • Possess a valid driver's license and auto insurance.
  • Complete a criminal background check, DMV check and drug screen.

Work Environment:

This is a full-time position in a fast-paced office environment. The ideal candidate will be able to work independently and as part of a team to provide exceptional support to care professionals and clients.

What We Offer:

Home Instead Senior Care offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

How to Apply:

For more information and to apply, please visit our website at www.homeinstead.com or call the franchise office for more information.



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