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Customer Service Representative
2 months ago
Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, is seeking a highly skilled Customer Service Specialist to join our team at our Las Vegas distribution center.
Key Responsibilities:- Provide exceptional customer service support to our stores by responding to phone calls, emails, and instant messages in a timely and accurate manner.
- Ensure satisfactory resolution of distributor requests and inquiries by tracking and following up on all requests.
- Direct stores to the appropriate person or department when necessary, and follow up to ensure a satisfactory response.
- Monitor and process incoming receiving discrepancies through the RDT system, and promptly resolve by coordinating with distribution centers and vendors.
- Provide distributors with packing list reprints and information regarding freight charges and shipping information on end-customer dropship orders.
- Associate's degree or equivalent from a two-year college, or at least 2 years of experience in a customer service position.
- Ability to calculate figures and amounts, and apply concepts of basic algebra.
- Ability to solve problems, including listening to and interpreting customer needs, and diagnosing and implementing solutions.
- Ability to organize and follow through with complete fulfillment of customer requests.
- Ability to listen to and communicate information to others verbally and in writing.
- Skill in presenting a professional and positive demeanor.
- Ability to maintain confidentiality of information.
- Safety: Prioritize safety at work and at home, and ensure those who work for you work safely.
- Customer Focused: Take the perspective of those we serve, anticipate their needs, and respond quickly.
- One Team: Collaborate with each other, focus on the common goal, and leverage the strengths of the team.
- Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
- Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.
Johnstone Supply offers a competitive wage and benefits package, including medical, dental, vision, life, LTD, 401(k) with company match, and PTO after 90 days. We are committed to continuous improvement and investment in our people, and to superior customer experience. If you are ready to take the next step in your career, we encourage you to apply.
