IT Infrastructure Specialist

4 weeks ago


Columbus, Ohio, United States Lyra Technology Group Full time

{"h1": "Systems Engineer Role at Lyra Technology Group", "p": "At Lyra Technology Group, we are seeking a skilled Systems Engineer to join our team at EasyIT. As a key member of our technical operations team, you will be responsible for designing, configuring, deploying, and maintaining servers, networks, and server-based systems. Your expertise will also be utilized in planning and project coordination related to client IT initiatives and projects.", "h2": "Key Responsibilities", "ul": ["Provide technical assistance to Sales, Service, and Administration departments as required", "Act as a Technology Success Manager for our clients", "Coordinate client services activities for medium and larger clients", "Participate in quarterly business reviews (QBRs)", "Design and implement network-level solutions: LAN and WAN connectivity, routers, firewalls, and security", "Design and implement hosted and cloud solutions for customers using technologies that meet their requirements", "Design and implement disaster recovery solutions", "Support services for virtualization technologies", "Administrate and maintain remote monitoring solution, CW Automate", "Respond to escalated server, network, and desktop-related issues for clients", "Participate as a resource for projects run by the Implementation and Onboarding team", "Develop system documentation, maintenance, and review", "Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes and agreed outages, etc.", "Review of CW Automate alerts, performance information, and configurations", "Participate in on-call rotation for off-hours support", "Enter all work as service tickets in ConnectWise"]}



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