DRC Technical Specialist 2/Infrastructure Analyst
2 days ago
RICEFW Technologies is seeking a highly skilled DRC Technical Specialist 2/Infrastructure Analyst to join our team. As a key member of our infrastructure team, you will be responsible for managing and troubleshooting over 50+ telecommunication tickets, ensuring seamless operations and excellent customer service.
Key Responsibilities:- Manage and troubleshoot telecommunication tickets, ensuring timely resolution and customer satisfaction
- Perform data entry tasks to track assets and inventory
- Collaborate with cross-functional teams to resolve complex technical issues
- Develop and maintain knowledge of telecom systems and infrastructure
- Provide excellent customer service and support
- 1+ years of experience in data entry and asset management
- Experience in infrastructure (telecom/VOIP) and resolving tickets/critical thinking skills
- Strong experience with Microsoft Office (Excel) and asset inventory
- Ability to work remotely within a team environment and function with little/no supervision
- Willingness to be trained up to speed within telecom functions
- Experience managing and troubleshooting over 50+ tickets
- Radio/radio frequency experience with Motorola, Nokia, or Samsung
RICEFW Technologies offers a dynamic and supportive work environment, with opportunities for growth and professional development. If you are a motivated and detail-oriented individual with a passion for telecom infrastructure, we encourage you to apply for this exciting opportunity.
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