DRC Technical Specialist 2/Infrastructure Analyst

2 days ago


Columbus, Ohio, United States RICEFW Technologies Full time
Job Title: DRC Technical Specialist 2/Infrastructure Analyst

RICEFW Technologies is seeking a highly skilled DRC Technical Specialist 2/Infrastructure Analyst to join our team. As a key member of our infrastructure team, you will be responsible for managing and troubleshooting over 50+ telecommunication tickets, ensuring seamless operations and excellent customer service.

Key Responsibilities:
  • Manage and troubleshoot telecommunication tickets, ensuring timely resolution and customer satisfaction
  • Perform data entry tasks to track assets and inventory
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Develop and maintain knowledge of telecom systems and infrastructure
  • Provide excellent customer service and support
Requirements:
  • 1+ years of experience in data entry and asset management
  • Experience in infrastructure (telecom/VOIP) and resolving tickets/critical thinking skills
  • Strong experience with Microsoft Office (Excel) and asset inventory
  • Ability to work remotely within a team environment and function with little/no supervision
  • Willingness to be trained up to speed within telecom functions
Preferred Qualifications:
  • Experience managing and troubleshooting over 50+ tickets
  • Radio/radio frequency experience with Motorola, Nokia, or Samsung

RICEFW Technologies offers a dynamic and supportive work environment, with opportunities for growth and professional development. If you are a motivated and detail-oriented individual with a passion for telecom infrastructure, we encourage you to apply for this exciting opportunity.



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