Customer Service Representative
4 days ago
We are seeking an experienced Office Manager to join our team as a State Farm Agent's Office Manager. This role will involve providing exceptional customer service, working closely with the agent to develop and maintain a digital marketing system, identifying and supporting local community events, and managing the website and social media content.
About the Role:
The successful candidate will be responsible for providing prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification, working with the agent to develop and maintain a digital marketing system, identifying and supporting local community events, and managing the website and social media content.
Responsibilities:
- Provide exceptional customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Work with the agent to develop and maintain a digital marketing system to promote the office.
- Identify and support local community events in our market.
- Manage the website and social media content.
Requirements:
- Excellent communication skills - written, verbal, and listening.
- Organizational skills.
- Self-motivated.
- Detail-oriented.
- Proactive in problem-solving.
- Dedicated to customer service.
- Experience in a variety of computer applications, particularly Windows.
- Pride in getting work done accurately and timely.
- Ability to work in a team environment.
- Ability to effectively relate to customers.
- Bilingual - Spanish preferred.
- Property and Casualty license (must be able to obtain).
- Life and Health license (must be able to obtain).
- Bachelor's degree preferred.
- Associate's degree or higher preferred.
About You:
We are looking for someone who is motivated to succeed, has excellent communication skills, and can see themselves in this role. If you have the required skills and qualifications, please apply. We will follow up with you on the next steps in the interview process.
Salary Range:$55,000 - $75,000 per year, depending on experience.
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