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Customer Service Representative

2 months ago

Hopkinsville, Kentucky, United States Steve Crisp - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, identifying their needs, and providing them with tailored solutions.

Key Responsibilities
  • Customer Relationship Building: Establish and maintain strong relationships with our customers, understanding their needs and preferences.
  • Needs-Based Selling: Use a customer-focused approach to identify and meet the needs of our customers, providing them with relevant insurance solutions.
  • Lead Generation and Appointment Scheduling: Develop and implement strategies to generate new leads and schedule appointments with customers.
  • Product and Service Marketing: Identify and market relevant insurance products and services to our customers, based on their needs and preferences.
What We Offer
  • Competitive Compensation: A competitive salary and commission structure, providing opportunities for growth and advancement.
  • Benefits Package: A comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.
  • Professional Development: Opportunities for training and development, helping you to grow and succeed in your career.
  • Collaborative Team Environment: A dynamic and supportive team environment, where you will work closely with experienced professionals to achieve our goals.
Requirements
  • Customer Focus: A strong customer-focused approach, with excellent communication and interpersonal skills.
  • Marketing and Sales Skills: Ability to identify and market relevant insurance products and services to customers.
  • Problem-Solving Skills: Proactive and detail-oriented, with the ability to analyze and resolve customer issues.
  • Technical Skills: Proficiency in computer functions and software applications, with the ability to learn new systems and technologies.