Operations Coordinator

2 weeks ago


Chattanooga, Tennessee, United States H&R Block Full time
Job Summary

We are seeking a highly organized and detail-oriented Operations Admin to join our team at H&R Block. As an Operations Admin, you will provide administrative support to our district offices, including operational and hiring support, ordering supplies, and general administrative duties.

Key Responsibilities
  • Provide seasonal hiring support in the HRB Gateway hiring system and administrative support to the District Operations Coordinator (DOC) supporting the overall district(s) offices.
  • Receive and document customer inquiries and concerns, researching solutions and resolving issues or escalating to DOC, CSM, or DGM as needed.
  • Review and verify invoices and prepare payment in Coupa for the DOC's approval.
  • Provide technical support to internal and external customers, communicating via phone, email, and chat to identify possible resolutions.
  • May remote into office computers to resolve technical issues.
  • Follow established procedures to handle inquiries and resolve concerns to ensure customer satisfaction.
  • Use software solutions and computer systems to accurately document and track customer contacts.
Requirements
  • High school diploma or equivalent.
  • 1-3 years of administrative experience.
  • Customer service experience.
  • Demonstrated decision-making, analytical, and problem-solving skills.
  • Demonstrated organization, prioritization, and project coordination skills.
  • Effective communication skills, including oral, written, and interpersonal communication.
  • Ability to interact with all levels of associates.
  • Ability to communicate clearly and calmly on the telephone, email, and chat.
  • Some experience or ability to learn to support Microsoft operating systems, networking connectivity, computer peripheral equipment, software applications, and remote tools.
  • Experience working with Windows Environment.
About H&R Block

H&R Block's purpose is to provide help and inspire confidence in our clients and communities everywhere. We are a people company first and a tax company second, committed to diversity and inclusion and proud to be an equal opportunity employer.



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