Operations Coordinator
2 weeks ago
We are seeking a highly organized and detail-oriented Operations Admin to join our team at H&R Block. As an Operations Admin, you will provide administrative support to our district offices, including operational and hiring support, ordering supplies, and general administrative duties.
Key Responsibilities- Provide seasonal hiring support in the HRB Gateway hiring system and administrative support to the District Operations Coordinator (DOC) supporting the overall district(s) offices.
- Receive and document customer inquiries and concerns, researching solutions and resolving issues or escalating to DOC, CSM, or DGM as needed.
- Review and verify invoices and prepare payment in Coupa for the DOC's approval.
- Provide technical support to internal and external customers, communicating via phone, email, and chat to identify possible resolutions.
- May remote into office computers to resolve technical issues.
- Follow established procedures to handle inquiries and resolve concerns to ensure customer satisfaction.
- Use software solutions and computer systems to accurately document and track customer contacts.
- High school diploma or equivalent.
- 1-3 years of administrative experience.
- Customer service experience.
- Demonstrated decision-making, analytical, and problem-solving skills.
- Demonstrated organization, prioritization, and project coordination skills.
- Effective communication skills, including oral, written, and interpersonal communication.
- Ability to interact with all levels of associates.
- Ability to communicate clearly and calmly on the telephone, email, and chat.
- Some experience or ability to learn to support Microsoft operating systems, networking connectivity, computer peripheral equipment, software applications, and remote tools.
- Experience working with Windows Environment.
H&R Block's purpose is to provide help and inspire confidence in our clients and communities everywhere. We are a people company first and a tax company second, committed to diversity and inclusion and proud to be an equal opportunity employer.
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Operations Coordinator
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