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Patient Access Coordinator

1 month ago

North Platte, Nebraska, United States Great Plains Health Full time
Job Title: Patient Access Tech

At Great Plains Health, we are seeking a highly organized and detail-oriented Patient Access Tech to join our team. As a Patient Access Tech, you will play a critical role in ensuring seamless patient access to our healthcare services.

Key Responsibilities:
  • Answering and Triage: Respond to all incoming phone calls, triage inquiries, and utilize scripting and protocols to assist in resolving patient inquiries.
  • Documentation: Document customer inquiries and relevant information into Epic through In Basket messaging.
  • Scheduling and Registration: Assist patients in making appointments for designated clinics, identify specific patient needs, and determine appropriate appointment type and location.
  • Check-in and Verification: Greet patients upon arrival, complete necessary check-in elements, and verify appointment, demographics, insurance information, and obtain pertinent documentation.
  • Insurance and Billing: Properly build and verify insurance information, identify collection elements, and interpret Coordination of Benefit responses.
  • Referral Management: Coordinate the referral management process, schedule patient appointments, confirm required documentation, and ensure accurate and timely collection of co-pays and patient balances.

Requirements:

  • Education: Must be at least 17 years old and currently enrolled in high school or an equivalent educational program.
  • Credentials: None

Physical Demands:

  • Stand and/or walk frequently.
  • Sit constantly.
  • Lift and/or carry 30 pounds occasionally.
  • Push and/or pull 25 pounds occasionally.
  • Bend, stoop, crawl, and squat occasionally.
  • Reach floor to overhead occasionally.
  • Visual acuity, manual dexterity, and hand-eye coordination within normal limits.

Work Environment:

This is a fast-paced environment with frequent interruptions. The ideal candidate will be able to multitask, work independently, and maintain a high level of accuracy and attention to detail.

What We Offer:

Great Plains Health offers a competitive salary and benefits package, as well as opportunities for professional growth and development.