Product Support Specialist

1 week ago

Hagerstown, Maryland, United States Sierra Nevada Corporation Full time
Job Summary

We are seeking a highly skilled Product Support Engineer III to join our team at Sierra Nevada Corporation. As a key member of our Mission Solutions and Technologies business area, you will be responsible for providing technical support and troubleshooting for complex systems, including the RSAF King Air 350-ER aircraft, Transportable Ground Station, Fixed Ground Station, and Mission Systems Trainer.

Key Responsibilities
  • Provide aircraft maintenance support in a high OPTEMPO environment, meeting or exceeding required Mission Capability (MC) rate at an overseas location
  • Interpret manufacturer and internal manuals, drawings, technical references, and CAMPS documents
  • Maintain aviation safety standards and safe operating practices
  • Knowledge of aircraft maintenance and inspection processes and procedures and/or returning planes to service
  • Apply advanced technical principles, theories, and concepts to provide solutions to complex technical problems
  • Comply with all Security Protocols on and in support of Aircraft Operations
  • Experience with circuits and wiring assemblies and the ability to follow detailed instructions accurately and consistently
  • Perform simple tests such as continuity checks, install and integrate wiring, and termination in accordance with system requirements
  • Ability to terminate various coaxial, circular, and MIL-SPEC connectors
  • Have good hand-eye coordination and be able to use a variety of standard hand tools, including crimpers and soldering irons
  • Knowledge of proper ESD controls, Windows/Domain administration tasks, and patching of product-specific systems
Requirements
  • Bachelor's degree in a related field of study or typically 6 or more years of related experience
  • Higher education may substitute for relevant experience
  • Hands-on experience with wireless networks, tactical communications, and personal computers
  • Communication and customer interface skills
  • Thorough understanding of system-level maintenance of networks and communications systems
  • Comprehensive expert-level understanding and experience of EO/IR VORTEXi(X), ORION-E, wideband KA SATCOM, radar, COMINT, and BLOS systems
  • Current/active SECRET Clearance
  • Ability to reside outside the continental US, typically for extended periods of time
  • Ability to deploy for a minimum of 60 days and willing to deploy on a 60/30 rotation schedule
  • Current/valid passport and ability to obtain a visa to travel to Saudi Arabia
Preferred Qualifications
  • Familiarity with the network and integration of traditional communications systems and sensors
  • Ability to read schematics, use service manuals, follow test procedures, and use logical trouble-shooting techniques
  • Background in the Aerospace and Defense Industry, Government, or US Military Leadership experience in the military or civilian organization
  • Prior experience in a Lead role; the ability to mentor, train, guide, and inspect the work of subordinates

SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.

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