IT Support Specialist

2 days ago

Beverly Hills, California, United States Fashion Nova Full time
About Fashion Nova

Fashion Nova is a leading trend-to-market fashion and lifestyle brand with high-growth categories across its Women, Men, Kids, and Beauty divisions.

As a pioneer in the industry, Fashion Nova has earned a reputation for delivering the most-wanted styles to millions worldwide, ranking among the Top 5 Most-Searched Fashion Brands on Google in 2022, alongside Louis Vuitton and Nike.

Founded by Richard Saghian in 2006, Fashion Nova has grown from a single retail location in Los Angeles to a global brand with a strong online presence.

Role Overview

The IT team at Fashion Nova is dedicated to transforming the company into a highly collaborative, mobile, and productive workforce.

As an IT Technician, you will play a crucial role in supporting the Service Desk, ensuring the delivery of exceptional service and support to the company.

You will be responsible for handling day-to-day IT operations, from hardware setups to account troubleshooting, while providing top-notch client-side support.

Key Responsibilities
  • Support Apple and Windows devices across the enterprise using Jira Service Desk ticketing system
  • Support Zoom Communication services, including Zoom Phone, Zoom Rooms, Zoom Softphone, and related presentation AV services
  • Mobile support, including iPhones and tablets
  • Hardware refreshes for multiple platforms
  • Proficient in scripting and performing mass deployments (updates and security patching)
  • Document key application functions, admin processes, and report on service status
  • System imaging process to replicate Windows hardware configurations
  • Tend to incoming requests via the ticketing system to address problems and resolve issues in a timely manner with limited disruption
  • Perform ongoing support operations and continuously refine end-user documentation
  • Create documentation for the Service Desk staff for planning, implementing, testing, rolling out upgrades, updates, and replacement hardware to the enterprise
  • Achieve support SLAs, including Mean Time to Resolve (MTTR)
  • Escalate support issues to vendors, follow up, and resolve them in a timely manner
  • Partner with other business functions to evaluate, prioritize, and resolve new issues and problem scenarios
  • Collaborate with other technical and functional teams to document and support business rules, system operating procedures
  • Help cross-train staff and increase productivity through positive reinforcement and hands-on training
Requirements
  • Three plus years of experience in Computer Science, Engineering, or related disciplines or equivalent education experience
  • System administration in Linux, Microsoft, or other network-related fields is a plus
  • Working knowledge of virtualization, VMWare, or equivalent
  • Experience with One Log In, Slack, Mosyle, Mas360, JAMF, Intune, and Trend Micro, scripting, and automation tools is a plus
  • Speaking and presentation skills to deliver end-user training and support
  • Experience in both MAC OS and Windows environments
  • Work experience with Google Suite/Workspace, Zoom, AD, and Mobility
  • Understanding of IT Service Management, including the ITIL framework
  • Ability to create effective documents, systems operating procedures, and FAQs
  • Knowledge of systems and networking software, hardware, and networking protocols
  • Audio-Video skills, including projection, audio, recording, and editing, are a plus
  • Experience supporting Windows and Apple operating systems, related experience in imaging Windows systems
  • BA/BS degree or equivalent work experience
  • English, additional language(s) an advantage
Benefits
  • New state-of-the-art HQ upcoming in 2024
  • Formalized career paths
  • Flat management platform
  • Manager Training Academy
  • Creative Development Internship Program
  • Fashion Nova Cares Program
  • Flexible Paid Time Off (PTO)
  • Medical, Dental, and Vision Coverage
  • 401k match, with immediate vesting upon eligibility
  • Stocked kitchens with gratis snacks and drinks
  • Weekly catered lunches
  • Summer Fridays at Headquarters
  • Team bonding events and programs
  • Employee discounts
Equal Opportunity Employer

Fashion Nova, LLC, and subsidiaries thereof, is an Equal Opportunity Employer.

We are committed to equal employment opportunities and pledge that these objectives are reflected in all aspects of our daily operations.

We will continue to recruit, hire, train, and advance in employment qualified individuals in all job titles without regard to race, color, national origin, gender, sexual orientation, gender identity, religion, age, status as a protected veteran, criminal history, or status as an individual with a disability.

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