IT Support Specialist

5 days ago

Beverly Hills, California, United States Fashion Nova Full time
About Fashion Nova

Fashion Nova is a leading trend-to-market fashion and lifestyle brand with a strong presence in the global market. Our company is committed to delivering high-quality, on-trend clothing and accessories to our customers worldwide.

Job Overview

The IT Technician will play a crucial role in supporting the Fashion Nova IT team in delivering exceptional service and support to our employees. As a key member of the team, you will be responsible for handling day-to-day IT operations, including hardware setups, account troubleshooting, and providing top-notch client-side support.

Key Responsibilities
  • Support Apple and Windows devices across the enterprise using Jira Service Desk ticketing system
  • Support Zoom Communication services, including Zoom Phone, Zoom Rooms, Zoom Softphone, and all related presentation AV services
  • Mobile support, including iPhones and tablets
  • Hardware refreshes for multiple platforms
  • Proficient in scripting and performing mass deployments (updates and security patching)
  • Document key application functions, admin processes, and report on service status
  • System imaging process to replicate Windows hardware configurations
  • Tend to incoming requests via the ticketing system to address problems and resolve issues in a timely manner with limited disruption
  • Perform ongoing support operations and continuously refine end-user documentation
  • Create documentation for the Service Desk staff for planning, implementing, testing, rolling out upgrades, updates, and replacement hardware to the enterprise
  • Achieve support SLAs (Mean Time to Resolve)
  • Escalate support issues to vendors, follow up, and resolve them in a timely manner
  • Partner with other business functions to evaluate, prioritize, and resolve new issues and problem scenarios
  • Collaborate with other technical and functional teams to document and support business rules, system operating procedures
  • Help cross-train staff and increase productivity through positive reinforcement and hands-on training
Requirements
  • Three plus years of experience in Computer Science, Engineering, or related disciplines or equivalent education experience
  • System administration in Linux, Microsoft, or other network-related fields is a plus
  • Working knowledge of virtualization, VMWare, or equivalent
  • Experience with One Log In, Slack, Mosyle, Mas360, JAMF, Intune, and Trend Micro, scripting, and automation tools (a plus)
  • Speaking and presentation skills to deliver end-user training along with support
  • Experience in both MAC OS and Windows environments
  • Work experience of the following applications: Google Suite/Workspace, Zoom, AD, and Mobility
  • Understanding of IT Service Management, including the ITIL framework
  • Ability to create effective documents, systems operating procedures, and FAQs
  • Knowledge of systems and networking software, hardware, and networking protocols
  • Audio Video skills - projection, audio, recording, and editing (a plus)
  • Experience supporting Windows and Apple operating systems, related experience in imaging Windows systems
  • BA/BS degree or equivalent work experience
  • English, additional language(s) an advantage

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