Market Operations Specialist
2 days ago
About the Role:
We are seeking a highly skilled Market Administrator to join our team at Improveit Home Remodeling. In this role, you will be responsible for driving customer satisfaction through supporting installation excellence and process-related efficiencies.
Key Responsibilities:
- Create and run reports to ensure market goals and objectives are met
- Serve as the first point of contact for market customers regarding measures, projects, and warranty issues
- Manage warranty requests and ensure timely completion to the customer's satisfaction
- Determine service request eligibility for warranty coverage and crew chargebacks
- Process payments on chargeable services and schedule project measures and warranty services
- Provide market administrative support and act as the market expert in I360
Requirements:
- 2+ years prior experience in customer service in home improvement or related industries
- High School Diploma or equivalent
- Strong written and verbal communication skills
- Ability to work autonomously and problem-solve collaboratively
- Attention to detail and accurate typing skills (40+ words per minute)
What We Offer:
- Estimated Salary: $55,000 - $65,000 per year
- Medical and Dental Insurance Options
- 401k Retirement Saving Plan
- Personal Days
- Upbeat, Positive Work Environment
- Career Advancement Options
- Contests and Fun Culture Initiatives
- Brand New Office
- Entrepreneurial Growth-Oriented Workplace
- Advanced Technology Tools
- Focus on Work-Life Balance
About Us:
Improveit Home Remodeling is a leading replacement contracting company headquartered in Columbus, Ohio. With over 30 years of experience, we have completed over 60,000 jobs with a strong focus on customer satisfaction and continuous improvement.
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