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Technical Support Specialist
2 months ago
Oxford Instruments is seeking a proficient Technical Support Specialist to become a vital member of the Nano Science team, responsible for the maintenance and servicing of intricate low-temperature systems.
About Us
Oxford Instruments plc stands as a premier provider of advanced technology solutions and services to leading industrial firms and scientific research institutions globally. Our mission is to empower our clients in tackling some of the most significant challenges of our time, fostering a sustainable economy, enhancing connectivity, advancing health, and propelling scientific discovery. We take pride in our recognition as leaders in our field and the positive impact we have on the world.
Our Work Culture
We are dedicated to being the foremost provider of high-tech solutions and services for the most critical industrial and scientific research sectors. Our workforce is essential to our success. We strive to create an inclusive environment that attracts, motivates, and retains top talent. We value diversity and recognize individual contributions to our collective goals.
Empowering Change
We are proactive in driving change, aiming to cultivate an optimal work environment where our team can excel. We share common objectives and appreciate diverse perspectives and experiences. By focusing on the continuous development, engagement, and well-being of our employees, we ensure we consistently exceed customer expectations and foster future advancements.
Opportunity Overview
We are excited to offer a position for an experienced Support Service Engineer who will take a hands-on leadership role. We seek a technical and pragmatic individual capable of troubleshooting and repairing assigned systems to ensure they operate at peak performance within a cost-effective timeframe. This role involves educating customers on proper usage, safety protocols, and system maintenance. The Service Support Engineer will oversee the installation and operational performance of assigned systems, ensuring they meet factory specifications and conducting basic user training during installations.
Key Responsibilities:
- Install and maintain Oxford QX dilution refrigerator systems upon delivery.
- Conduct annual maintenance on various dilution refrigerators across multiple manufacturers and models.
- Troubleshoot and resolve issues with QX systems.
- Collaborate with the Plasma group to support onsite Plasma systems.
- Manage service equipment and spare parts inventory.
- Provide training to end users and assist with technical inquiries.
Position Characteristics:
- Diverse tasks involving multiple projects in a fast-paced setting.
- Technical and analytical focus, adhering to established standards.
- Decisive leadership based on expertise, ensuring quality standards are upheld.
- Task-oriented communication with clearly defined team roles.
- Directive leadership style, emphasizing quality assurance with minimal delegation.
Candidate Profile:
The ideal candidate will possess a degree in Physics or Engineering, along with a robust background in servicing high vacuum and low-temperature equipment, particularly with Oxford Instruments products. Experience in low-temperature physics applications is essential, along with skills in mechanical assembly techniques such as soldering and welding, and a foundational understanding of low-temperature thermometry.
Additional Qualifications:
- Strong attention to detail and effective record-keeping.
- Proficient in leak detection at cryogenic temperatures.
- Familiarity with network-based control systems.
- Excellent interpersonal skills.
- Highly organized.
Benefits:
- Comprehensive health insurance options, including medical, dental, and vision plans.
- 401k program with pre- and post-tax saving options for retirement.
- Generous Paid Time Off (PTO) policy, promoting work-life balance.
- Recognition of 12 holidays annually.
- Progressive paid family leave policy.
- Support for professional development with annual tuition reimbursement.
Oxford Instruments is an equal opportunity employer, committed to providing access and reasonable accommodations for individuals with disabilities. We value diversity and encourage all qualified applicants to apply.
