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Customer Support Specialist for Telecommunications

2 months ago

Mountain View, Wyoming, United States Union Wireless Full time

Position Overview:

We are seeking a dedicated **Contact Center Customer Service Representative** to join **Union Wireless**. In this position, you will engage with customers to address inquiries related to billing, wireless services, broadband options, and technical support via phone communication. This role offers a competitive hourly wage ranging from **$14.32 to $15.00**, along with comprehensive benefits including medical, dental, a 401(k) plan, employee discounts, and an Employee Stock Ownership Plan (ESOP).

  • Provide exceptional service to valued clients in a welcoming environment
  • Be part of a nurturing and supportive workplace culture
  • Receive competitive pay and outstanding benefits

About Union Wireless:

Union Wireless is a family-operated telecommunications provider, committed to serving regions in Wyoming, Northwestern Colorado, and parts of Utah and Montana. Our focus is on delivering reliable coverage in rural areas, alongside offering landline services and high-speed internet access in select communities. Become a part of our growing network.

Daily Responsibilities:

As a Contact Center Customer Service Representative, you will serve as the initial contact for customers. Your duties will encompass managing customer calls, providing assistance with billing inquiries, facilitating sales, and troubleshooting issues to ensure customer satisfaction. We offer training, constructive feedback, and continuous development opportunities to refine your skills.

Requirements:

  • Must be at least 21 years of age
  • Willingness to work a flexible schedule
  • Ability to maintain a drug-free work environment

Work Environment:

Flexibility is crucial as our contact center operates around the clock. We encourage interested candidates to complete our brief application process for consideration.