Global Helpdesk Technician

1 week ago


Stamford, Connecticut, United States Rosco, Inc. Full time
Job Description:

The IT Support Specialist will be responsible for managing the global IT support ticket queue and providing multi-level IT support to Rosco employees worldwide. This includes troubleshooting and resolving IT support requests, managing and maintaining Rosco's IT hardware inventory, and maintaining device policy for distribution of cell phones, laptops, and other hardware peripherals.

The ideal candidate will have 3-5 years of experience in an enterprise technical support team, with expertise in Windows, Mac, and Linux operating systems, as well as working knowledge of on-prem Active Directory, Entra/Azure Active Directory, Windows Admin Center, and MS365 ecosystem including SharePoint.

Requirements:
  • Excellent written and verbal communication skills
  • Inquisitive, proactive, organized, detail-oriented
  • Comfortable contacting and working with coworkers remotely
  • Strong listening skills
  • Ability to ask clarifying questions to diagnose and solve problems
  • Ability to interact with both technical and non-technical team members
  • Availability and willingness to occasionally work outside typical 9-5 business hours if needed

Compensation:

This position offers a competitive salary of $80,000 - $110,000 per annum, depending on experience.

  • Stamford, Connecticut, United States Rosco, Inc. Full time

    About the Role:We are seeking a highly skilled IT Support Specialist to join our global IT team.This is a fantastic opportunity to work with a dynamic team and contribute to the success of Rosco, Inc.As an IT Support Specialist, you will be responsible for managing and resolving daily IT helpdesk support requests from Rosco's global offices.You will provide...


  • Stamford, Connecticut, United States Rosco, Inc. Full time

    Job SummaryWe are seeking a highly skilled IT Technical Support Specialist to join our team at Rosco, Inc.The ideal candidate will have 3-5 years of experience working with in-house enterprise technical support teams and possess expertise in Windows, Mac, and Linux operating systems.Responsibilities include managing the global IT support ticket queue,...


  • Stamford, United States Insight Global Full time

    THIS ROLE IS ONSITE IN STAMFORD, CT Summary: Insight Global is seeking a scheduling coordinator local to Stamford, CT (onsite). They will manage multiple service technicians' schedules to optimize efficiency. They should be comfortable handling a high volume of appointments, coordinating installation dates and adjusting schedules as needed. They will lead...


  • Stamford, United States Insight Global Full time

    Position: L1 Digital/Broadcast OperatorNumber of Positions: 5Length: 1 year ongoing contractPay Rate: $17-18/hrLocation: Onsite- Stamford, CT (4 10-hour shifts)Interview Process: 1-2 rounds with hiring managers Must Haves:1+ years of experience in a network operations, digital operations, or media operations facilityPrior experience with L1 monitoring:...

  • Broadcast Technician

    4 weeks ago


    Stamford, United States Insight Global Full time

    Position: L1 Digital/Broadcast OperatorNumber of Positions: 5Length: 1 year ongoing contractPay Rate: $17-18/hrLocation: Onsite- Stamford, CT (4 10-hour shifts)Interview Process: 1-2 rounds with hiring managers Must Haves:1+ years of experience in a network operations, digital operations, or media operations facilityPrior experience with L1 monitoring:...


  • Stamford, United States Gartner Full time

    We offer a hybrid work environment. This position must sit near one of our Center's of Excellence located in:Irving, TX, Stamford, CT or Fort Myers, FLCompany Overview:Join our dynamic and innovative organization, where we are committed to creating a forward-thinking and collaborative digital workplace for over 20,000 associates globally. We are seeking a...


  • Stamford, United States TRITECH Communications Inc. Full time

    Company OverviewAll candidates should make sure to read the following job description and information carefully before applying.We invite you to discover the excitement, diversity, rewards and excellence of a career at TRITECH Communications. With $100 million in annual revenues and 300+ employees, TRITECH is one of the nation’s leading technology system...


  • Stamford, CT, United States TRITECH Communications Inc. Full time

    Company Overview All candidates should make sure to read the following job description and information carefully before applying. We invite you to discover the excitement, diversity, rewards and excellence of a career at TRITECH Communications. With $100 million in annual revenues and 300+ employees, TRITECH is one of the nation's leading technology system...


  • Stamford, CT, United States Zeeco Full time

    Zeeco is a global leader in combustion and environmental solutions, renowned for our expertise in designing, engineering, and manufacturing advanced burners, incinerators, and environmental control systems. Serving a wide array of industries such as oil and gas, petrochemicals, and power generation, we deliver innovative technologies that enhance operational...


  • Stamford, United States Navy Full time

    ABOUTEffective, secure communication in the cyber domain is essential to the everyday operations of military intelligence in America’s Navy. Information Professionals who oversee the seamless operation of the global Naval network environment are key to these efforts. Their responsibilities include:Mapping out the network platforms of the futureEnsuring the...