Global Helpdesk Technician
1 week ago
The IT Support Specialist will be responsible for managing the global IT support ticket queue and providing multi-level IT support to Rosco employees worldwide. This includes troubleshooting and resolving IT support requests, managing and maintaining Rosco's IT hardware inventory, and maintaining device policy for distribution of cell phones, laptops, and other hardware peripherals.
The ideal candidate will have 3-5 years of experience in an enterprise technical support team, with expertise in Windows, Mac, and Linux operating systems, as well as working knowledge of on-prem Active Directory, Entra/Azure Active Directory, Windows Admin Center, and MS365 ecosystem including SharePoint.
Requirements:
- Excellent written and verbal communication skills
- Inquisitive, proactive, organized, detail-oriented
- Comfortable contacting and working with coworkers remotely
- Strong listening skills
- Ability to ask clarifying questions to diagnose and solve problems
- Ability to interact with both technical and non-technical team members
- Availability and willingness to occasionally work outside typical 9-5 business hours if needed
Compensation:
This position offers a competitive salary of $80,000 - $110,000 per annum, depending on experience.
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