Managing Vice President, End User Support and Services

We offer a hybrid work environment. This position must sit near one of our Center's of Excellence located in:

Irving, TX, Stamford, CT or Fort Myers, FL

Company Overview:

Join our dynamic and innovative organization, where we are committed to creating a forward-thinking and collaborative digital workplace for over 20,000 associates globally. We are seeking a visionary leader to drive our digital workplace technology strategy, focusing on supporting our endpoint technology devices, video conferencing technology, collaboration tools, and messaging.

Position Overview:

The Managing Vice President of End User Support and Services will be responsible for the strategic direction, implementation, management and support of our digital workplace technologies. This role will ensure that our employees have access to cutting-edge tools and technologies that enhance productivity, collaboration, and communication. The ideal candidate will have a proven track record of innovation and forward-thinking in a similar size organization.

Key Responsibilities:

• Strategic Leadership: Develop and execute a comprehensive digital workplace technology strategy that aligns with the organization's goals and objectives.
• Endpoint Technology Management: Oversee the deployment, management, and support of endpoint technology devices, ensuring they meet the needs of our diverse workforce.
• Video Conferencing Technology: Lead the implementation and continuous optimization of video conferencing solutions to facilitate seamless communication and collaboration across the organization while working from home and in the office conference rooms.
• Collaboration Tools: Drive the adoption and effective use of collaboration tools, ensuring they are integrated into daily workflows and enhance team productivity.
• Messaging Services: Manage and optimize messaging platforms to ensure reliable and secure communication across the organization for internal and external communication.
• Innovation and Forward-Thinking: Stay abreast of industry trends and emerging technologies, identifying opportunities for innovation and continuous improvement.
• Vendor Management: Establish and maintain strong relationships with technology vendors and partners, ensuring the organization receives the best value and service.
• Budget Management: Develop and manage the digital workplace technology budget, ensuring efficient allocation of resources.
• Team Leadership: Build, mentor, and lead a high-performing team of technology professionals, fostering a culture of innovation and excellence.
• Stakeholder Engagement: Collaborate with key stakeholders across the organization to understand their needs and ensure technology solutions meet their requirements.
• Support Organization Management: Oversee the management of the support organization, including onsite support at the Center of Excellence offices worldwide and the 24x7 Helpdesk based in India and Spain. Ensure support services are efficient, responsive, and aligned with the organization's needs.
• Associate Solution Center: Maintain a knowledge database of information for the technology used in the organization that can be used by both associates and AI tools with company policies and developed solutions.
• Collaboration within the Technology Organization: Work with peers to continuously improve the tools and services in the Technology Organization to enhance the experience of the associates in a hybrid working environment.

Qualifications:

• Education: Bachelor's degree in information technology, Computer Science, or a related field; Master's degree preferred.
• Experience: Minimum of 10 years of experience in digital workplace technology, with at least 5 years in a leadership role within a similar-sized global organization, managing a diverse technology team across time zones.
• Innovation: Demonstrated experience in driving innovation and forward-thinking technology solutions in a similar organization.
• Technical Expertise: Deep understanding of endpoint technology, video conferencing technology, collaboration tools, and messaging platforms.
• Leadership Skills: Proven ability to lead and inspire a team of technology professionals, fostering a culture of collaboration and continuous improvement.
• Strategic Thinking: Strong strategic thinking and problem-solving skills, with the ability to develop and execute a long-term technology vision.
• Communication Skills: Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels of the organization.
• Vendor Management: Experience in managing vendor relationships and negotiating contracts to ensure the best value for the organization.
• Budget Management: Strong financial acumen and experience in managing technology budgets.
• Support Management: Experience managing support organizations, including onsite support teams and 24x7 Helpdesk operations.

Note: This job description is intended to provide a general overview of the position and does not include an exhaustive list of responsibilities and qualifications.

What you will get:

• Competitive compensation.
• Limitless growth and learning opportunities.
• Ongoing mentorship and apprenticeship; Leadership courses, development programs, technical courses, certification opportunities and more
• A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you.
• A chance to make an impact – your work will contribute directly to our strategy.
• A hybrid work environment—enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices.

• 20+ PTO days plus holidays and floating holidays in your first year.
• Extensive medical, dental insurance and vision plan.
• 401K with corporate match, immediate vesting.
• Health-and-wellness-related allowance programs.
• Parental leave.
• Tuition reimbursement.
• Employee Stock Purchase Plan.
• Employee Assistance Program.
• Gartner Gives Charity Match.
  And much more

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work .

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.