Guest Relations Associate

6 days ago


St Louis, Missouri, United States Anheuser-Busch Full time
About the Role

We are seeking a highly skilled Guest Relations Associate to join our team at the Anheuser-Busch Tour Center. As a key member of our team, you will be responsible for delivering exceptional guest experiences, providing accurate information, and assisting with bookings and inquiries.

Key Responsibilities
  • Respond to electronic and phone requests to book daily tours for Warm Springs Ranch and St. Louis Brewery Experiences.
  • Provide consistent and accurate experience information to guests.
  • Offer excellent guest service and proactively anticipate guest needs.
  • Prepare ad-hoc reports from location management pulled from the booking system.
  • Develop a passion for describing experiences related to beer and Clydesdales.
Requirements
  • High School Diploma or equivalent required.
  • Must be at least 18 years of age.
  • Excellent interpersonal and customer service skills.
  • Strong time-management skills to respond to customer emails, calls, and other requests in a timely manner.
  • Ability to follow structured sales scripts.
  • Excellent verbal communication, organization, and problem-solving skills.
  • Experience in a customer-facing or call center environment preferred.
Why Anheuser-Busch?

Anheuser-Busch has always been a company that dreams big. We are a culture of innovation, community, and passion. We are committed to creating a future with more cheers, where everyone can celebrate and share in our success. Our collective impact is significant, with over $400 million contributed to charitable organizations, 90 million cans of emergency drinking water provided, and over $1 billion invested in responsible drinking initiatives.

Benefits
  • 401(k) Retirement Savings options with a company matching contribution.
  • Opportunity to work in a fast-paced environment among a company of owners.
  • Flexible work schedule.
  • Access to on-site amenities, including the gym.
  • Food and merchandise discounts at the Tour Center and Biergarten.
  • Free Beer (21+).


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