Customer Service Assistant Manager

3 weeks ago


Manchester, New Hampshire, United States Hannaford Supermarkets Full time
About the Role

Hannaford Supermarkets is seeking a highly skilled and experienced Customer Service Assistant Manager to join our team. As a key member of our Front End team, you will be responsible for ensuring exceptional customer service, leading a team of customer service representatives, and maintaining a high level of operational efficiency.

Key Responsibilities
  • Lead and manage a team of customer service representatives to ensure exceptional customer service and high levels of operational efficiency.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Collaborate with other departments to ensure seamless customer experience.
  • Ensure compliance with company policies and procedures.
Requirements
  • 3+ years of experience in customer service or a related field.
  • Proven track record of leading and managing a team.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • High school diploma or equivalent required.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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