Customer Service Manager Trainee

2 weeks ago

Manchester, New Hampshire, United States Hannaford Supermarkets Full time
Job Summary

Hannaford Supermarkets is seeking a highly motivated and experienced Customer Service Manager Trainee to join our team. As a key member of our store operations team, you will be responsible for managing retail operations, building associate and customer relations, and promoting a strong culture in support of Hannaford's strategy.

Key Responsibilities
  • Foster a positive and inclusive environment to retain associates and customers.
  • Ensure all quality standards are met.
  • Manage department operations in accordance with established department standard practices.
  • Ensure the maintenance of the department's appearance and presentation.
  • Hire, train, and develop associates to meet the department needs.
  • Attain departmental financial objectives.
  • Supervise performance of all duties and responsibilities of all assigned department associates.
  • Role model outstanding friendly customer service.
  • Use good judgment in the delegation, assignment, and follow-up required for the efficient performance of the department.
  • Ensure the maintenance of accurate records of production, shrink, sales, and inventory.
  • Must be able to meet physical requirements of the position, with or without reasonable accommodations.
  • Provide recognition of accomplishments and offer constructive counseling when necessary.
  • Treat all co-workers with fairness, dignity, and respect.
  • Ensure department associates are properly trained by certified trainers.
  • Ensure all company policies and procedures are followed as outlined.
  • Develop product knowledge in all areas of the assigned department.
  • Use RF (Radio Frequency) unit as needed.
  • Retrieve and organize assigned departments product loads.
  • Assist in effectively ordering and maintaining inventory control to maximize sales and limit shrink issues.
  • Conduct performance appraisals on all department associates according to company standards.
  • Maintain effective work schedules to meet production and customer service standards as well as associate's personal needs.
  • Understand and use company tools such as: MPP, financial reports, scheduling, ordering, and business information systems.
  • Ensure operational and merchandising standard practices are followed to maximize profitability, paying special attention to priority categories.
  • Maintain solid communication in the department and throughout the organization.
  • Observe and ensure compliance with company sanitation, safety, and food safety standards.
  • Understand the causes and means for resolving and limiting shrink.
  • Have a total understanding of the department's standard practice manual and Program Manuals for each assigned department's program.
  • Perform all other duties as assigned.
Requirements
  • Strong understanding of store operations and total store merchandising techniques.
  • Excellent interpersonal, customer service, and communication skills.
  • Excellent organizational skills and a demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
  • Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes, and resolving grievances.
  • Desire and ability to lead and manage associates throughout multiple departments.
  • Department Manager or equivalent experience required.
  • College degree or equivalent preferred.
  • Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company-provided training and have the ability to achieve accreditation within the first 90 days of employment. Accreditation must be maintained while employed in a position requiring accreditation.
Physical Requirements
  • Ability to use computers and other communication systems required to perform job functions.
  • Lift up to 20 lbs. regularly, including overhead lifting and up to 60 lbs. occasionally. Push/pull up to 40 lbs. regularly.
  • Meet established volume and fixed activity standards.
Preferred Requirements
  • Assist in attaining financial objectives: sales, payroll percent, gross margin, shrink, MPP net percent effectiveness, and control of other expenses.
  • Ensure all company policies and procedures are followed as outlined.
  • Foster a sales-driven, consumer-focused culture through relationship building and promoting an atmosphere of enthusiastic customer awareness.
  • Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling, when necessary.
  • Ensure the maintenance of the store's appearance and presentation and ensure quality conditions of all products.
  • Manage performance of duties and responsibilities of all assigned department associates.
  • Make hiring, training, and performance management recommendations for assigned department associates.
  • Support the development needs of assigned departments associates.
  • Use good judgment in the delegation, assignment, and follow-up required for the efficient performance of the store.
  • Observe and ensure compliance with company security, safety, and food safety standards.
  • Maintain techniques and layouts of merchandise consistent with the corporate merchandising philosophy.
  • Complete understanding of the causes and means for resolving inventory shrink issues in the assigned departments.
  • Understand the use of company tools such as: MPP, financial reports, scheduling, ordering, and business information systems.
  • Have a solid understanding of standard practices for all departments.
  • Maintain solid communications with the management team, all associates in the store, and throughout the organization.
  • Treat all store information as strictly confidential.
  • Perform all other duties and projects as assigned.
  • Must be able to meet physical requirements of the position, with or without reasonable accommodations.

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