Enrollment Specialist for PIV Card Management

6 days ago


Indianapolis, Indiana, United States Citizant Full time

Citizant is a leading provider of professional IT services to the U.S. government.

We are seeking an Enrollment Specialist to join our team, responsible for managing the Personal Identity Verification (PIV) card enrollment process.

The ideal candidate will have experience with data management, coordination, and reporting using Microsoft Excel, as well as strong interpersonal and communication skills.

The salary range for this position is $35,000 - $42,200, depending on experience.

Key Responsibilities:

  • Schedule appointments and service walk-ins for PIV Card Activations, Enrollments, Certificate Updates, and PIN Resets.
  • Answer phone calls and email inquiries related to PIV credentials and access control matters.
  • Coordinate and conduct the enrollment process for PIV cards, verifying the identity of applicants and collecting required documentation.
  • Manage appointments and schedules to maintain efficiency and accuracy.

Qualifications:

  • High School diploma or GED certification.
  • Experience with Microsoft Excel for data management, coordination, and reporting.
  • Ability to adapt to changing security procedures and requirements.
  • Prior experience in customer service or administrative positions may be advantageous.
  • Strong attention to detail and organizational skills.
  • Excellent interpersonal and communication skills.
  • Ability to handle confidential information with discretion.

Benefits:

  • Competitive salary range.
  • Opportunities for personal and professional development.
  • Collaborative, supportive work environment.

About Citizant:

  • We strive to be an employer of choice in the Washington metropolitan area.
  • We value diversity and inclusion in the workplace.
  • We are committed to providing excellent compensation and benefits to our employees.


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