Customer Service Representative

7 days ago


Clinton, Iowa, United States The UPS Store Full time
Job Summary

The UPS Store is seeking a highly skilled and customer-focused Part-Time Center Associate to join our team. As a Part-Time Center Associate, you will be responsible for delivering world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating various equipment and devices.

You will expertly advise our valued customers by providing accurate information on our array of products and services, and exhibit confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance.

Responsibilities
  • Delivers outstanding customer service to walk-in customers and telephone inquiries
  • Continuously practices good listening skills with customers, UPS Store team members, and leadership
  • Takes ownership of the customer's shipping needs and offers viable solutions
  • Takes action to learn all product and service offerings, alternative solutions, and industry trends
  • Operates all equipment, software, and devices in an expert fashion and is willing to teach others
  • Maintains a clean, organized, and safe working environment
  • Performs other duties as assigned
Qualifications
  • High school diploma or GED required
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds
  • Willing and able to work 20 to 25 hours per week for a 6-day work week
  • Ability and willingness to become a Notary per State of Tennessee qualifications


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