Customer Service Representative

6 days ago

Clinton, Iowa, United States Citizens Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Teller at Citizens. As a Teller, you will play a critical role in providing exceptional customer service and support to our customers, helping them achieve their financial goals and objectives.

Key Responsibilities
  • Provide personalized customer service and support to customers, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Process customer transactions, including cash deposits, withdrawals, and transfers, while maintaining accurate records and adhering to bank policies and procedures.
  • Assist customers with opening new accounts, applying for loans, and other financial services, ensuring that they understand the terms and conditions of the products and services offered.
  • Work collaboratively with other bank staff to ensure that customers receive a seamless and efficient banking experience.
  • Stay up-to-date with bank products and services, including fees, rates, and promotions, to provide accurate information to customers.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Minimum of 1 year of customer service experience, preferably in a banking or financial services environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Basic computer skills and knowledge of banking software and systems.
What We Offer
  • A competitive salary and benefits package, including medical, dental, and vision coverage.
  • A comprehensive training program to help you develop your skills and advance your career.
  • A collaborative and supportive work environment, with opportunities to work with a diverse team of professionals.
  • A chance to make a real difference in the lives of our customers and contribute to the success of our organization.

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