Technical Problem Solver
5 days ago
At Salesforce, we're committed to delivering exceptional customer experiences. We're seeking a skilled Technical Problem Solver to join our global engineering team.
Job Overview:
We handle billions of transactions daily for 150,000+ companies, making high-quality responsiveness and predictability top priorities. As a Customer Centric Engineer within R&D, you'll investigate, reproduce, and diagnose complex issues affecting our customers.
About the Role:
- You'll use your Java, database, and web API/UI skills to solve critical customer technical escalations from our Technical Support organization.
- With top-notch troubleshooting techniques, you'll find ways to identify root causes and propose test cases and fixes.
- You'll work closely with product teams to develop new debugging tools and provide timely information to customer-facing teams to improve overall customer satisfaction.
- As a mentor, you'll support Technical Support on technical issues and best practices.
- You'll build relationships with other teams across Customer Services, R&D, and data center operations as a technical expert.
- You'll champion Support and Debug initiatives throughout R&D.
Requirements:
- A related technical degree is required.
- 5+ years of proven production support experience.
- Fluency in Java is necessary.
- Familiarity with Oracle and/or other relational databases (Postgresql, MySQL etc).
- Familiarity with core web technologies: HTTP, JSON, REST, XML.
- Experience using Linux environments, such as Ubuntu.
Preferred Skills:
- Experience with a known IDE: Eclipse or IntelliJ.
- Previous Salesforce / Force.com development experience.
- Front-end development experience: Javascript, HTML5.
- Experience with Oracle SQL developer.
- Experience with mobile app development: iOS/Android Emulator.
- Log parsing in Splunk.
- HTTP traffic analysis: Fiddler or Charles.
Benefits & Perks:
We offer competitive compensation and benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.
Equal Employment Opportunity:
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Estimated Salary:
$165,600 - $227,700 per year based on location, level, job-related knowledge, skills, and experience.
Location:
California-based roles. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.
Accommodations:
If you require assistance due to a disability applying for open positions, please submit a request via this Accommodations Request Form.
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